At a Glance
- Tasks: Lead the design and implementation of innovative media operations for a global airline group.
- Company: Join IAG Transform, a leader in sustainable airline solutions and innovation.
- Benefits: Enjoy health insurance, pension, performance bonuses, and a supportive work/life balance.
- Other info: Work in a multicultural setting with opportunities for career growth.
- Why this job: Shape the future of media operations in a fast-paced, dynamic environment.
- Qualifications: 8+ years in media operations with a knack for building new functions.
The predicted salary is between 70000 - 90000 € per year.
About Us
We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale.
Purpose of the role
The Media Ops Lead is responsible for architecting and scaling a world-class operational engine designed to drive Media Network monetisation. Moving beyond business-as-usual, this role focuses on the build-out of new capabilities, ensuring seamless integration across Finance, Engineering, Product, and Legal. A critical priority is managing the complex operational dependencies of connectivity-driven media (e.g., Starlink) to guarantee service reliability. By implementing high-level multi-OpCo governance, the Lead institutionalizes operational rigor, enabling the Media organisation to scale rapidly across all markets while maintaining commercial viability.
Your responsibilities
- Lead the design and implementation of new media operational models, including the strategic hiring of talent and the selection/deployment of the global tool stack.
- Partner with Finance and Product to embed monetisation logic into core operations, ensuring every workflow contributes to revenue growth and cost offset.
- Act as the operational lead for connectivity-dependent services, managing the technical and logistical dependencies of platforms like Starlink to ensure uninterrupted ad delivery.
- Orchestrate integration between Engineering, Procurement, Legal, and Sales to streamline contract execution, data privacy compliance, and technical deployment.
- Act as a key bridge to OpCos, "selling" the value of centralized media operations and driving the adoption of standardized frameworks.
- Define and track aggressive KPIs tied specifically to monetisation velocity, service uptime (reliability), and the ROI of new capability deployments.
- Standardize operational excellence across diverse markets, providing the coaching and frameworks necessary to elevate local OpCo performance to global standards.
Your skills, experience and qualifications
- 8+ years of experience in media operations or digital transformation, with a proven track record of building new functions from scratch rather than just managing existing ones.
- Deep understanding of connectivity-based media environments (Satcom/Starlink) and the technical challenges of hardware/software integration.
- Expert at navigating complex, multi-stakeholder environments, specifically bridging the gap between Legal, Engineering, and Commercial teams.
- Demonstrated success in scaling international teams and implementing global ad-tech/mar-tech stacks.
- Ability to translate operational efficiency into financial impact, with experience in managing P&L-linked operational KPIs.
- Exceptional leadership skills with the ability to influence OpCo stakeholders and drive the adoption of new, centralized ways of working.
- A proactive builder who thrives in "Greenfield" projects and can translate ambiguity into structured, actionable operational roadmaps.
What we offer
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Operations Manager in London employer: IAG Transform UK
As part of the International Airlines Group, we offer an exceptional work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through our supportive culture, competitive benefits including health insurance and performance bonuses, and opportunities to work in a dynamic, multi-cultural setting. Join us to be at the forefront of transforming media operations while enjoying a fulfilling career in a leading global organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in media operations and digital transformation, focusing on how you've built new functions from scratch. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with connectivity-based media environments like Starlink.
Showcase Your Leadership Skills:We’re looking for exceptional leadership skills, so make sure to highlight any relevant experiences where you've influenced stakeholders or driven the adoption of new processes. Share specific examples that demonstrate your ability to lead teams effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at IAG Transform UK
✨Know Your Stuff
Make sure you understand the ins and outs of media operations, especially in connectivity-driven environments like Starlink. Brush up on your knowledge about how these systems work and be ready to discuss specific challenges and solutions you've encountered in your past roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in scaling teams and driving change. Think about times when you influenced stakeholders or led a project from scratch, and be ready to share those stories during the interview.
✨Connect the Dots
Be prepared to discuss how you would integrate various departments like Finance, Engineering, and Legal. Show that you can think strategically about how to streamline operations and enhance collaboration across teams to drive monetisation.
✨Set Clear KPIs
Demonstrate your ability to define and track KPIs related to operational efficiency and financial impact. Bring examples of how you've successfully implemented metrics in previous roles and how they contributed to overall business success.
