Control and Process Assurance Manager in London

We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale.

Purpose of the role

The Control and Process Assurance Manager is responsible for executing and maintaining robust control frameworks and process assurance activities across IAG Transform's operations. This role ensures compliance with internal policies, regulatory requirements, and industry standards through systematic monitoring, testing, and continuous improvement of control effectiveness. Working closely with operational teams and stakeholders across IAG's Group, the manager identifies control gaps, implements remediation plans, and supports the development of a strong risk and control culture.

Your responsibilities

• Control Testing & Monitoring
  • Execute control testing programs across key business processes including procurement, supplier management, and financial controls.
  • Perform regular control effectiveness assessments and document findings with clear evidence trails.
  • Monitor control performance metrics and escalate significant deficiencies to management.
  • Maintain control testing documentation and evidence repositories in accordance with audit standards.
• Process Assurance & Improvement
  • Conduct process reviews to identify inefficiencies, control weaknesses, and improvement opportunities.
  • Support the design and implementation of enhanced control procedures and process improvements.
  • Document process flows, control matrices, and operating procedures to ensure transparency and consistency.
  • Track remediation activities and validate closure of identified control gaps.
• Compliance & Risk Management
  • Ensure compliance with regulatory requirements, company policies, and internal control standards.
  • Support preparation for internal and external audits by coordinating information requests and evidence gathering.
  • Maintain awareness of emerging risks and regulatory changes affecting IAG Transform operations.
  • Contribute to the development and maintenance of the control framework aligned with COSO or equivalent standards.
• Stakeholder Collaboration
  • Partner with process owners across IAG Transform to promote control awareness and accountability.
  • Provide guidance and training to operational teams on control requirements and best practices.
  • Collaborate with internal audit, finance, and risk teams to ensure coordinated assurance activities.
  • Prepare clear and concise reports on control performance and assurance activities for senior management.
• Data Analytics & Reporting
  • Utilise data analytics tools to identify control exceptions, trends, and potential issues.
  • Develop dashboards and reports to provide visibility into control performance and testing results.
  • Support the development of key risk indicators (KRIs) and control performance metrics.
• Digital Transformation & Innovation
  • Identify opportunities to digitalize manual controls and processes, improving efficiency and reducing operational risk.
  • Leverage AI and automation technologies to enhance control testing, monitoring, and exception detection capabilities.
  • Support the implementation of robotic process automation (RPA) and machine learning solutions for routine control activities.
  • Collaborate with IT and digital teams to integrate emerging technologies into the control environment.
  • Evaluate and pilot innovative tools and platforms that strengthen process assurance and control effectiveness.
  • Promote a culture of continuous improvement through technology adoption and digital innovation.

Your skills, experience and qualifications

• Qualification: Bachelor's degree in Accounting, Finance, Business Administration, or related field. Professional certification preferred: (ACA, ACCA) or equivalent. Knowledge of internal control frameworks (COSO, COBIT) and SOX compliance requirements.
• Skills:
  • Analytical & Critical Thinking: Strong ability to analyze complex processes, identify control weaknesses, and recommend practical solutions.
  • Attention to Detail: Meticulous approach to documentation, testing, and evidence gathering.
  • Communication Skills: Excellent written and verbal communication skills with ability to present findings clearly to diverse audiences.
  • Technical Proficiency: Competent in data analytics tools (Excel, Power BI), audit management software, and process documentation tools.
  • Collaboration & Influence: Ability to build relationships and influence process owners without direct authority.
  • Project Management: Strong organizational skills with ability to manage multiple priorities and meet deadlines.
  • Adaptability: Comfortable working in a dynamic environment with evolving priorities and requirements.
  • Ethical Standards: High integrity with commitment to maintaining confidentiality and professional independence.
• Experience: 3-5 years of experience in internal controls, process assurance, internal audit, or risk management. Experience with Big 4 accounting firms or multinational corporate environments preferred. Proven track record of conducting control testing and process reviews. Experience working with cross-functional teams and managing stakeholder relationships. Familiarity with procurement, supply chain, or finance processes is advantageous. Understanding of aviation industry operations and regulations is beneficial but not required.

What we offer

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.