At a Glance
- Tasks: Lead a multi-channel contact centre and drive performance across various teams.
- Company: IAG Loyalty, a dynamic company focused on customer experience and innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a forward-thinking team dedicated to transformation and excellence.
- Why this job: Shape the future of customer service and make a real impact in a leadership role.
- Qualifications: Experience in contact centre management and strong leadership skills.
The predicted salary is between 58500 - 71500 £ per year.
IAG Loyalty in Warrington is seeking a Senior Contact Centre Manager to lead a large multi-channel operation spanning voice, digital and back-office services. You will own end-to-end performance, capacity decisions and evolving operating models while connecting performance, workforce, technology and commercial priorities.
You’ll operate at a senior level, shaping strategy, setting direction and ensuring accountability across Customer Experience, Product, Technology and Transformation teams.
Senior Contact Centre Leader – Hybrid & Transformation in Warrington employer: IAG Loyalty
IAG Loyalty is an exceptional employer located in Warrington, offering a dynamic work culture that prioritises innovation and collaboration. As a Senior Head of Customer Contact Operations, you will have the opportunity to lead a talented team, drive meaningful change, and shape the future of customer service while benefiting from extensive employee growth opportunities and a supportive environment that values your contributions.
