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- Tasks: Assist customers with loyalty and travel bookings through digital and voice channels.
- Company: Global loyalty program provider based in Warrington, offering a supportive remote work environment.
- Benefits: Flexible shift patterns, competitive pay, and opportunities for career growth.
- Why this job: Join a dynamic team and help customers create memorable travel experiences.
- Qualifications: Strong customer service skills and tech-savviness to handle complex queries.
- Other info: Perfect for those seeking a flexible job that fits around their studies.
The predicted salary is between 28800 - 48000 £ per year.
A global loyalty program provider in Warrington is seeking customer service representatives to assist customers via digital and voice channels. The ideal candidate will have a strong background in customer service, with a focus on delivering exceptional experiences. This remote position offers flexibility in shift patterns, catering to individual schedules. Applicants should be tech-savvy and comfortable with complex customer queries, ensuring satisfaction and loyalty through effective service.
Remote Loyalty Concierge – Avios & Travel Bookings in Warrington employer: IAG Loyalty
Contact Detail:
IAG Loyalty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Loyalty Concierge – Avios & Travel Bookings in Warrington
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling complex queries during interviews.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We’ve got loads of resources to help you stand out, and it shows you’re genuinely interested in joining our team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds.
We think you need these skills to ace Remote Loyalty Concierge – Avios & Travel Bookings in Warrington
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create exceptional experiences for customers, so share specific examples that showcase your skills.
Be Tech-Savvy: Since this role involves handling complex queries, let us know about your tech skills! Mention any tools or software you’re familiar with that can help you navigate customer interactions smoothly.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the job description. Use keywords from the listing to show us you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at IAG Loyalty
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction. This will show that you understand the importance of delivering exceptional experiences.
✨Familiarise Yourself with Avios & Travel Bookings
Do some research on Avios and the travel booking process. Understanding the specifics of the loyalty programme will help you answer questions more confidently and demonstrate your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can assist customers effectively.
✨Show Off Your Tech Skills
Since this role requires being tech-savvy, be prepared to talk about the tools and software you’ve used in previous jobs. If you have experience with digital communication platforms or CRM systems, mention them! This will reassure the interviewer that you can handle complex queries with ease.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think of examples where you went above and beyond for a customer or resolved a challenging issue. Practising these responses will help you articulate your thought process and problem-solving skills clearly.
