At a Glance
- Tasks: Lead and grow our insurance offerings while optimising partner performance.
- Company: Join IAG Loyalty, a dynamic company transforming travel experiences.
- Benefits: Flexible hybrid working, competitive salary, and a focus on diversity and inclusion.
- Other info: Collaborative team culture that values diverse perspectives.
- Why this job: Make a real impact in a fast-paced environment with growth opportunities.
- Qualifications: Experience in Financial Services and strong commercial acumen required.
The predicted salary is between 50000 - 65000 £ per year.
We're IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we're united by a shared vision to create a more rewarding world of travel and experiences.
Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services. Our Holidays division including British Airways Holidays and Iberia Vacaciones, brings together trusted brands, connecting customers to thousands of destinations worldwide through seamless, end-to-end travel experiences. We're on an exciting journey of growth and transformation – we're going places.
The opportunity
We're looking for a commercially driven Relationship Manager to lead and grow our insurance (and similar products) proposition. This is a key role responsible for steering both the performance and long-term strategy of our insurance offering. You'll combine strong commercial acumen within a regulated or high compliance environment to drive profitable growth, optimise partner performance and unlock new opportunities for our members. You'll take ownership of our key insurance partnerships, working to deliver against ambitious growth targets while ensuring compliance and delivering value for our customers.
What you'll be doing
- Owning and optimising the commercial performance of our insurance offering
- Managing key internal and external partners, leading joint business plans and driving delivery
- Acting as the primary relationship lead for our insurance platform provider
- Identifying and executing opportunities to grow revenue, margin and customer value
- Working cross-functionally to shape and prioritise the product and commercial roadmap
- Analysing performance data to optimise commissions, margins and commercial agreements
- Ensuring all activity aligns with Financial Services and insurance regulations
- Partnering with Marketing to deliver insight-led campaigns and offers
- Driving improvements in ways of working to accelerate delivery and value creation
- Identifying opportunities to enhance the customer and partner journey through technology
- Supporting broader business development initiatives within insurance and financial services
What we need from you
- Experience within Financial Services or a highly regulated industry
- Strong understanding of insurance distribution models, platforms and regulatory frameworks
- Proven ability to drive revenue growth and optimise margins, commissions and commercial structures
- Strong understanding of KPIs, forecasting and ROI-led decision making
- Experience building business cases and balancing investment with return
- Comfortable managing contractual frameworks, including compliance and exclusivity
- Track record of delivering measurable commercial results
- Strong planning and execution skills, with the ability to mobilise stakeholders
- Confident using data and insights to inform decisions and shape strategy
- Understanding of how technology and digital platforms can drive growth and efficiency
- Curious, commercially creative and forward-thinking mindset
We might not be right for you if:
- You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed.
- You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone.
- You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review.
If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit.
The Blend
This role will work as part of our Loyalty Division and is based out of our London office. We call our approach to hybrid working The Blend — it's about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and 'to do' list.
Diversity and Inclusion
Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership. We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes. We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.
Relationship Manager employer: IAG Loyalty
IAG Loyalty is an exceptional employer, offering a dynamic work environment in Crawley where innovation and collaboration thrive. With a strong commitment to employee growth, we provide ample opportunities for professional development and leadership training, ensuring that our team members can shape their careers while contributing to a diverse holiday portfolio. Our inclusive culture fosters creativity and teamwork, making IAG Loyalty a rewarding place to work for those seeking meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Relationship Manager role. Highlight your experience in financial services and your knack for driving revenue growth – make it clear how you can add value.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining IAG Loyalty and contributing to our exciting journey.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Show Your Commercial Savvy:When writing your application, make sure to highlight your experience in driving revenue growth and optimising margins. We want to see how you've tackled similar challenges in the past!
Be Data-Driven:Use specific examples of how you've used data to inform decisions and shape strategy. This role is all about making informed choices, so show us you can do just that!
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We love seeing candidates who take the time to connect their experience with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at IAG Loyalty
✨Know Your Numbers
As a Relationship Manager, you'll need to demonstrate your understanding of KPIs and financial metrics. Brush up on your knowledge of revenue growth, margins, and commissions. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Commercial Acumen
This role requires strong commercial skills, so prepare examples that highlight your ability to optimise partner performance and grow revenue. Think about specific strategies you've implemented in the past and be ready to share the results.
✨Understand the Regulatory Landscape
Since this position is within a highly regulated industry, make sure you’re familiar with relevant regulations and compliance frameworks. Be prepared to discuss how you've navigated these in your previous roles and how it impacts your decision-making.
✨Demonstrate Cross-Functional Collaboration
You'll be working with various teams, so it's crucial to show that you can mobilise stakeholders effectively. Prepare examples of how you've successfully collaborated across departments to achieve common goals, especially in product development or marketing initiatives.
