Who we are We're IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we're united by a shared vision to create a more rewarding world of travel and experiences. Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services. Our Holidays division including British Airways Holidays and Iberia Vacaciones,brings together trusted brands, connecting customers to thousands of destinations worldwide through seamless, end-to-end travel experiences. We're on an exciting journey of growth and transformation – we're going places. In this new Tech Lead opportunity, you will play a key role in designing, building and architecting innovative solutions across our contact centre products. Collaborating closely with the Product Manager, you will assess technical feasibility, define architectural constraints, act as the Senior Engineer in the team and provide guidance to developers to enable smooth integration with our web and mobile channels. As the team's technical advocate, you will lead all aspects of development, sharing industry knowledge, advising on best practices, and introducing innovations to benefit the business both now and in the future. As the Tech Lead for our Contact Centre products, you will own the architecture, get hands on to deliver the vision and drive its evolution to improve efficiency, effectiveness, and user satisfaction across the platform. You will champion high-quality development across the team, applying appropriate testing methodologies, participating in code reviews, and leveraging static analysis tools to maintain maintainable, high-performance software. Using a proactive, data-driven approach, you will monitor product health, identify areas for improvement, and drive initiatives to maintain system reliability, performance, and user satisfaction. Additionally, you will mentor and guide engineers on architecture, integration patterns, and best practices, helping raise the technical capability and innovation of the team. Cloud & DevOps skills – demonstrated experience delivering cloud-native products using modern CI/CD pipelines, with hands-on expertise in AWS, GitHub, and Terraform (preferred).Development skills – strong expertise in at least one core language or framework (e.g. Node.js, TypeScript, React), with a sound understanding of APIs and common design patterns. Agile mindset – extensive experience working in agile environments, focused on delivering customer value and driving continuous improvement. we're a small, high-performing team, we help each other to succeed. We'd love to chat and see if you could be a great fit. The Blend This role will work as part of our Loyalty Division and is based out of our London office. We call our approach to hybrid working The Blend — it's about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and 'to do' list Diversity and Inclusion Our vision is to create a more rewarding world of travel and experiences. We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes. SummaryLocation: LondonType: Full time
Technical team Lead - Hybrid in London employer: IAG Loyalty
IAG Loyalty is an exceptional employer located in Warrington, offering a dynamic work culture that prioritises innovation and collaboration. As a Senior Head of Customer Contact Operations, you will have the opportunity to lead a talented team, drive meaningful change, and shape the future of customer service while benefiting from extensive employee growth opportunities and a supportive environment that values your contributions.
