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- Tasks: Design innovative solutions for contact centre products and enhance customer experiences.
- Company: Join a leading loyalty company with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for travel.
- Why this job: Be a key player in shaping customer interactions and driving tech advancements.
- Qualifications: Strong contact centre experience and expertise in cloud platforms.
- Other info: Collaborative environment with great potential for career growth.
The predicted salary is between 48000 - 72000 £ per year.
A leading loyalty company is seeking a Tech Lead to design innovative solutions for their contact centre products. This role involves collaboration with product management to ensure seamless customer experiences and effective tool provision for colleagues.
Candidates should possess strong contact centre experience and architecture expertise, with knowledge of cloud platforms and development skills.
A hybrid work model is offered, requiring at least two days per week in the London office, alongside potential travel to Warrington.
Tech Lead, Contact Centre | AWS & Amazon Connect in London employer: IAG Loyalty
Contact Detail:
IAG Loyalty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Lead, Contact Centre | AWS & Amazon Connect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with contact centre solutions and cloud platforms. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Get together with a mate or use online resources to rehearse common interview questions related to tech leadership and customer experience. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Tech Lead, Contact Centre | AWS & Amazon Connect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your contact centre experience and architecture expertise. We want to see how your skills align with the innovative solutions we’re looking to design!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about creating seamless customer experiences and how your background in cloud platforms can contribute to our team.
Showcase Your Collaboration Skills: Since this role involves working closely with product management, share examples of past collaborations. We love to see how you’ve worked with others to achieve great results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IAG Loyalty
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AWS and Amazon Connect. Be ready to discuss how you've used these technologies in past projects, and think about innovative solutions you've designed for contact centres. This will show your expertise and passion for the role.
✨Showcase Collaboration Skills
Since this role involves working closely with product management, prepare examples of how you've successfully collaborated with cross-functional teams in the past. Highlight any specific projects where your teamwork led to improved customer experiences or tool provision.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a contact centre environment. Think about challenges you've faced and how you approached them, especially in terms of architecture and cloud solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Company Culture
Research the loyalty company’s values and culture. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission. This will demonstrate your genuine interest in the company and help you stand out as a candidate.
