Merchandising Manager Fashion in London

Who we are We're IAG Loyalty – one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we're united by a shared vision to create a more rewarding world of travel and experiences. Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services. Our Holidays division, including British Airways Holidays and Iberia Vacaciones, brings together trusted brands, connecting customers to thousands of destinations worldwide through seamless, end-to-end travel experiences. We're on an exciting journey of growth and transformation – we're going places. The opportunity We're looking for an inspiring, commercially minded Senior Merchandiser Manager to join our Retail leadership team and help shape the next chapter of our growing business. As part of a global loyalty business, our Retail portfolio brings together physical products, digital experiences and innovative ways for members to use and engage with Avios. From the Avios Shop and Wine to Avios Purchase, Balance Boost and propositions we've yet to explore, there's plenty of opportunity to think differently about what retail can be. You'll bring strong merchandising and trading expertise, but just as importantly, the curiosity to spot new opportunities, the confidence to challenge established thinking and the ability to bring people together to make great things happen. You'll work closely with Buying, Sourcing, Operations and wider business partners to turn commercial insight into action, strengthen our capabilities and help build a Retail function that's ready for the future. This is an opportunity to make a real impact in a business that's growing and evolving at pace, where your ideas, leadership and commercial judgement can genuinely shape what comes next. Leading our merchandising and trading performance across a diverse Retail portfolio, driving sustainable revenue, margin and commercial growth. Inspiring, coaching and developing a high-performing team, creating an inclusive environment where people feel empowered to contribute, challenge and grow. Using commercial insight, customer behaviour and market trends to identify new opportunities, challenge assumptions and influence trading decisions. Owning forecasting, merchandise planning, pricing and promotional strategies to optimise performance across our Retail propositions. Bringing a fresh perspective to how merchandising operates across physical products, digital retail, and working on our Avios pricing proposition to deliver greater customer value and stronger commercial performance. Working collaboratively with Buying, Sourcing, Operations, Customer/Marketing, Ecomm, Finance, Data and Product teams to balance commercial priorities and deliver the best outcomes. Turning complex trading and performance data into clear recommendations that influence senior stakeholders and drive meaningful action. Building strong relationships across the business, encouraging constructive challenge and bringing different perspectives together to achieve shared goals. What we need from you Strong experience in retail merchandising, commercial trading or merchandise planning, ideally within ecommerce, digital or multichannel environments. A proven track record of driving commercial performance, with a strong understanding of forecasting, pricing, promotions, margin, stock and profitability. An open, inspiring and inclusive leadership style, with experience developing people, building capability and supporting teams through change. Strong commercial curiosity and the ability to spot opportunities, think creatively and turn insight into meaningful business outcomes. Excellent analytical and commercial judgement, with the ability to translate complex data into clear recommendations and decisions. The ability to adapt traditional merchandising principles to different business models, including digital products, partnerships and emerging retail propositions. Confidence operating in a fast-moving, evolving environment, balancing day-to-day delivery with longer-term strategic opportunities. An interest in how data, AI and automation can improve commercial decision-making and help build more effective ways of working. We're interested in people who can bring strong merchandising foundations, fresh thinking and the curiosity to explore what's possible in a different kind of retail environment. At IAG Loyalty, we take pride in what we do, think beyond our immediate responsibilities and consider the impact our decisions have on our customers, colleagues and the wider world around us. We'd love to chat and see if you could be a great fit. The Blend This role will work as part of our Loyalty Division and is based out of our London Victoria office. We call our approach to hybrid working The Blend — it's about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and 'to do' list. Diversity and Inclusion Our vision is to create a more rewarding world of travel and experiences. We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes. SummaryLocation: London, UKType: Full time