Digital Accounts Manager in London

Who we are We're IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we're united by a shared vision to create a more rewarding world of travel and experiences. Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services. Our Holidays division including British Airways Holidays and Iberia Vacaciones, brings together trusted brands, connecting customers to thousands of destinations worldwide through seamless, end-to-end travel experiences. We're on an exciting journey of growth and transformation – we're going places. As our Digital Workplace & Microsoft Platforms Manager/Lead, you'll take ownership of the Microsoft estate across IAG Loyalty, setting its direction while staying close enough to the technology to know what is really happening on the ground. You'll lead the transformation and ongoing improvement of Microsoft 365, Entra, endpoint and device management, collaboration, identity, security and emerging productivity capabilities such as Copilot. You'll own the workspace management roadmap, make sure services are secure, resilient and fit for the future, and lead major projects through to successful delivery and stable operation. You'll lead a blended team of internal colleagues, contractors and strategic partners, but you'll also be expected to roll up your sleeves, challenge technical decisions, get into the detail when needed and take personal ownership when something needs fixing. You'll work across Technology, Security, Data Protection and the wider business, balancing colleague experience, risk, cost and delivery to make sure our Microsoft investment genuinely adds value. There's also an opportunity to shape how the function develops over time, including the potential for the service desk to move into this area in the future. You'll own the technical direction, roadmap and operational performance of our Digital Workplace and Microsoft platform estate, combining strategic leadership with hands-on involvement. You'll lead a blended team of internal specialists, contractors and strategic partners, making sure there is clear accountability across the service. You'll drive the workspace management roadmap, lead major Microsoft and workplace technology programmes, and step in early when delivery, quality, resourcing or supplier performance is at risk. You'll act as a technical authority across the estate, working across Microsoft 365, Entra, Intune, Defender, Purview, SharePoint, Teams, Exchange Online, endpoint management and identity governance. You'll also help us improve how workplace technology is operated, using automation, telemetry and AI-enabled approaches to make services more proactive, improve colleague experience and reduce avoidable manual effort. Alongside this, you'll own key commercial and operational decisions across budgets, licences, managed services and strategic suppliers. What we need from you We're looking for someone who brings strong Microsoft technical depth alongside confident people and delivery leadership. Strong experience managing an enterprise Microsoft 365, Digital Workplace, EUC or workplace technology estate, ideally in a complex environment. Broad and practical knowledge across the Microsoft estate, including Microsoft 365, Entra, endpoint management, Office/O365, security and Copilot, with the ability to understand how the different parts work together. A strong track record of leading significant Microsoft or Digital Workplace programmes, including setting roadmaps, driving delivery and stepping in to recover challenged delivery where needed. Experience improving workplace services through automation, telemetry, AI-enabled operations or proactive service improvement, with a focus on colleague experience and operational performance. Experience leading blended teams and strategic partners, alongside responsibility for budgets, licences, managed services or supplier performance. we're a small, high-performing team, we help each other to succeed. We'd love to chat and see if you could be a great fit. We operate a hybrid working model, with travel to our other sites, including Crawley twice a month. Hybrid working Our offices are located in central Crawley and we operate a hybrid working model (UK-based only). Typically, this role involves working from the office two days per week, with additional in-office days as required for meetings or collaboration. Office attendance is coordinated to ensure team members are on-site together, enabling effective in-person collaboration. During the initial training period, new colleagues are usually supported on a full-time, office-based schedule. Once fully trained and confident in the role, you will transition to our hybrid working approach. Diversity and Inclusion Our vision is to create a more rewarding world of travel and experiences. We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes. SummaryLocation: London, UKType: Full time