At a Glance
- Tasks: Lead the design and development of innovative contact centre solutions.
- Company: Join IAG Loyalty, a dynamic company transforming travel experiences.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace focused on collaboration and innovation.
- Why this job: Make a real impact in a high-performing team while shaping the future of travel.
- Qualifications: Experience in cloud-native products, strong coding skills, and agile mindset required.
The predicted salary is between 63000 - 77000 £ per year.
We're IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we're united by a shared vision to create a more rewarding world of travel and experiences.
Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services. Our Holidays division, including British Airways Holidays and Iberia Vacaciones, brings together trusted brands, connecting customers to thousands of destinations worldwide through seamless, end-to-end travel experiences. We're on an exciting journey of growth and transformation.
In this new Tech Lead opportunity, you will play a key role in designing, building and architecting innovative solutions across our contact centre products. Collaborating closely with the Product Manager, you will assess technical feasibility, define architectural constraints, act as the Senior Engineer in the team and provide guidance to developers to enable smooth integration with our web and mobile channels.
As the team's technical advocate, you will lead all aspects of development, sharing industry knowledge, advising on best practices, and introducing innovations to benefit the business both now and in the future. You will own the architecture, get hands on to deliver the vision and drive its evolution to improve efficiency, effectiveness, and user satisfaction across the platform.
You will champion high-quality development across the team, applying appropriate testing methodologies, participating in code reviews, and leveraging static analysis tools to maintain maintainable, high-performance software. Using a proactive, data-driven approach, you will monitor product health, identify areas for improvement, and drive initiatives to maintain system reliability, performance, and user satisfaction.
Additionally, you will mentor and guide engineers on architecture, integration patterns, and best practices, helping raise the technical capability and innovation of the team.
- Cloud & DevOps skills: demonstrated experience delivering cloud-native products using modern CI/CD pipelines, with hands-on expertise in AWS, GitHub, and Terraform (preferred).
- Development skills: strong expertise in at least one core language or framework (e.g. Node.js, TypeScript, React), with a sound understanding of APIs and common design patterns.
- Agile mindset: extensive experience working in agile environments, focused on delivering customer value and driving continuous improvement.
This role will work as part of our Loyalty Division and is based out of our London office. We call our approach to hybrid working The Blend — it's about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and 'to do' list.
Our vision is to create a more rewarding world of travel and experiences. We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes.
Location: London
Type: Full time
AWS Tech Lead - Remote in London employer: IAG Loyalty
IAG Loyalty is an exceptional employer located in Warrington, offering a dynamic work culture that prioritises innovation and collaboration. As a Senior Head of Customer Contact Operations, you will have the opportunity to lead a talented team, drive meaningful change, and shape the future of customer service while benefiting from extensive employee growth opportunities and a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Tech Lead - Remote in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at IAG Loyalty or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to IAG Loyalty.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like IAG Loyalty.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like IAG Loyalty that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace AWS Tech Lead - Remote in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at IAG Loyalty.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at IAG Loyalty and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at IAG Loyalty
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If IAG Loyalty uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
