Engineering Manager

Who we are

We’re the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, BA Holidays and The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.

We’re on a truly exciting journey of growth and transformation – we’re going places! This is where you come in.

The opportunity

As an Engineering Manager, you’ll lead the engineering team within Business Services, responsible for high standards in software development, quality assurance, and security, while overseeing the growth of our engineering talent.

Business Services is the engine that drives our core loyalty capabilities, including identity, membership, currency & redemption domains that provide microservices and data products.

What you’ll get up to

Team Leadership

1. Guide the Squad: Lead Tech Leads, Software Engineers, and Data Engineers (14 permanent team members, 3 direct reports)
2. Contract Crew Captain: Oversee 25+ contract engineers

Standards & Quality

1. Set the Bar High: Define and enforce engineering, security, and data quality standards in Business Services at IAG Loyalty

Coaching & Development

1. Mentor Magic: Coach and develop team members, identifying opportunities for training and growth

Recruitment & Collaboration

1. Hire the Heroes: Work with Product Owners and Managers to recruit new team members
2. Mix it Up: Collaborate with product teams to rotate individuals across products to optimise skills and development

Community Builder

1. Create Connections: Foster an engineering community of practice within Business Services

Influence & Culture

1. Decision Dynamo: Positively influence decision-making with engineering principles in mind
2. Champion Diversity: Ensure an equitable and inclusive team culture

Culture Enhancer

1. Elevate Engagement: Contribute to an enhanced engineering culture across Business Services

What we need from you

1. Leadership & Technical Expertise: Proven experience as an Engineering Manager with a background as a Tech Lead, particularly on backend services
2. Backend Development: Proficient in Java, Spring Boot, and microservices, with a solid understanding of cloud technologies, ideally AWS
3. Operational Accountability: Skilled in managing both development and operations with ownership of Service Level Objectives (SLOs) and Key Performance Indicators (KPIs)
4. Agile & DevOps Culture: Experience with agile methodologies, DevOps principles, and Site Reliability Engineering (SRE) practices
5. Architecture & Design: Competence in AWS and microservices architecture, with knowledge of domain-driven design
6. Security & Testing: Familiarity with security best practices, testing approaches, monitoring, and observability tools
7. Collaborative & Inclusive: Ability to communicate with non-technical colleagues and build strong, inclusive teams focused on equity, diversity, and high performance

The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you’ll achieve a 50/50 split between the two and there may be times where you’ll want to visit our other locations to tell their stories, too (fully reimbursed).

We might not be right for you if:

1. You only want to focus on your to-do list; we’re a small, high-performing team, we help each other to succeed.
2. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn’t right for everyone.
3. You’re looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review.

If you think you have what it takes but don’t meet every single point above, please do still apply. We’d love to chat and see if you could be a great fit.

In return you’ll get perks that take you places:

1. Access to non-contractual Annual Bookable Travel Concessions for you and up to 3 nominees
2. Unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one
3. 20 days working from abroad in Europe per annum.
4. Annual Bonus (dependant on company and individual performance)
5. Company pension of 9% (6% contribution from IAGL, 3% employee contribution)
6. 25 days annual leave, + 2 days charity leave and a day off on your birthday
7. New joiner, birthday and recognition Avios

Equity, Diversity and Inclusion at IAG Loyalty

Our vision, ‘to create the world’s most rewarding experiences,’ applies not only to our customers but for our colleagues too. It’s about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.

This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.

Please let us know if we can make any reasonable adjustments to support your interview process with us.

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