At a Glance
- Tasks: Assist customers in maximising their Avios and creating unforgettable travel experiences.
- Company: Join IAG Loyalty, a leader in travel rewards and experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic team environment with exciting career progression opportunities.
- Why this job: Be the hero of travel dreams and make a real difference in people's journeys.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
At IAG Loyalty, we're one organisation with two ambitious and growing divisions: Loyalty and Holidays.
Together, we're united by a shared vision to create a more rewarding world of travel and experiences.
Our Loyalty division is home to Avios, the global loyalty currency, helping millions of members collect and spend rewards across travel, retail and financial services.
Our Holidays division, including British Airways Holidays and Iberia Vacaciones, connects customers with thousands of destinations worldwide through seamless, end-to-end travel experiences.
We're on an exciting journey of growth and transformation, and we'd love you to be part of it.
The Opportunity Our Contact Centre plays a vital role in delivering exceptional experiences for millions of Avios members.
As a Customer Service Advisor (internally known as a Customer Loyalty Advisor), you'll be the first point of contact for our members, helping them make the most of their Avios and creating memorable travel experiences.
No two conversations are the same.
One day you could be helping a family book their dream holiday, supporting someone with a once-in-a-lifetime Business Class upgrade, or finding the best solution when travel plans unexpectedly change.
If you enjoy helping people, solving problems and making every interaction count, this could be the perfect opportunity for you.
Why Join IAG Loyalty?
Customer Service Advisor employer: IAG Loyalty
IAG Loyalty is an exceptional employer, offering a dynamic work environment in Crawley where innovation and collaboration thrive. With a strong commitment to employee growth, we provide ample opportunities for professional development and leadership training, ensuring that our team members can shape their careers while contributing to a diverse holiday portfolio. Our inclusive culture fosters creativity and teamwork, making IAG Loyalty a rewarding place to work for those seeking meaningful impact in the travel industry.
