Customer Intelligence Analyst (12month FTC)

We’re the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses: IAG Loyalty, British Airways Holidays and The Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We’re on a truly exciting journey of growth and transformation.

This is a 1 year FTC opportunity to join the Customer Domain and get fully immersed in our customers' world, listening to their feedback and embedding our customer knowledge across the business to drive decision making. Reporting directly to the Voice of the Customer Lead, the role of Customer Intelligence Analyst - Voice of Customer, is an important addition to the team. You will be accountable for listening to our customers and transforming their vision into insights for decision making and strategy implementation.

This role is based out of our London office. We call our approach to hybrid working The Blend — it’s about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and 'to do' list.

What you’ll get up to:

• Measure quickly create valuable relationships, gain trust, and influence and steer a wide range of stakeholders enabling you to bring Voice of the Customer into all that we do.
• A passion for generating new and exciting ways for the company to utilise meaningful customer intelligence.
• Highly resilient character able to demonstrate drive and ambition to reach the required goals.
• Naturally able to find the compelling narrative across diverse data sources to effectively influence stakeholders.
• Internationally astute, with an appreciation for the global dynamics of the travel industry, you will be adept at flexing your approach across various markets and cultures.

If you think you have what it takes but don't meet every single point above, please do still apply. We’d love to chat and see if you could be a great fit.

We might not be right for you if:

• You only want to focus on your to-do list; we’re a small, high-performing team, we help each other to succeed.
• You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn’t right for everyone.
• You’re looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review.

Equity, Diversity and Inclusion at IAG Loyalty: Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It’s about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.