IAG Loyalty, based in the UK and anchored in Crawley, is seeking a role within its Holidays division to support travellers during disruptions and changes, coordinating with customers, partners and insurers. You’ll be the calm, capable voice in moments of crisis, working across rebooking, ticket changes, and transfers to help holidays get back on track.
Sharply focused on service delivery, you’ll balance urgent requests with routine tasks in a hybrid Crawley office setting.
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Travel Crisis Support Specialist in Crawley employer: IAG Loyalty
IAG Loyalty is an exceptional employer located in Warrington, offering a dynamic work culture that prioritises innovation and collaboration. As a Senior Head of Customer Contact Operations, you will have the opportunity to lead a talented team, drive meaningful change, and shape the future of customer service while benefiting from extensive employee growth opportunities and a supportive environment that values your contributions.
