At a Glance
- Tasks: Lead transformation in our Holidays Product & Sourcing function for smarter, faster operations.
- Company: Join IAG Loyalty, a dynamic organisation shaping the future of travel and experiences.
- Benefits: Flexible working with at least two days in the office, competitive salary, and growth opportunities.
- Other info: Diverse and inclusive workplace committed to valuing all perspectives.
- Why this job: Make a real impact by innovating how we deliver amazing holiday experiences.
- Qualifications: Proven leadership in operational transformation and experience in complex environments.
The predicted salary is between 60000 - 80000 £ per year.
We’re IAG Loyalty, one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision: to create a more rewarding world of travel and experiences. Our Holidays division, including British Airways Holidays, connects customers to thousands of destinations worldwide through seamless, end to end travel experiences. Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services. We’re on an exciting journey of growth and transformation.
The opportunity:
- Lead the transformation that enables our Holidays Product & Sourcing function to work smarter, move faster and scale for the future.
- Our Product & Sourcing team is responsible for creating the holidays our customers love – deciding which destinations and products we offer, and building the partnerships that bring them to life.
- Reporting to the Head of Product & Sourcing, you'll work alongside the Product Development and Destinations Leads to shape the future of the function.
- You'll lead the Enablement team, creating the conditions that help the entire function succeed.
- Ensuring processes, systems, governance and ways of working are effectively used to build a more agile, efficient and high-performing Product & Sourcing function.
- You'll provide strategic leadership for the function, driving performance, innovation and growth.
- You'll redesign how holiday products, connectivity, technology and operational activity come together, creating a function that's simpler, smarter and built for scale.
- Technology, automation and AI will be central to your thinking.
- You'll identify where intelligent automation, better data and emerging technologies can remove manual effort, improve decision making and create entirely new ways of working.
- You'll shape how enablement works across the Product & Sourcing function, creating the foundations that allow our buying teams to innovate faster, onboard suppliers more effectively, launch products with confidence and continue scaling as our ambitions grow.
This role is based out of our Crawley office. You will be required to spend at least two days per week in the office, with the rest of the time working from home.
What you'll get up to:
- Shape how our Product & Sourcing function operates by leading the redesign of the operating model.
- Define future operating models, workflows and ownership, ensuring the right work sits in the right place.
- Build scalable approaches that support future growth, new product categories and increasing operational complexity.
- Transform the way we work by mapping current ways of working, identifying opportunities to simplify processes, remove duplication and reduce operational risk.
- Leverage AI, automation and smarter technology to improve productivity, decision making and overall effectiveness.
- Connect activity across multiple teams, creating a more joined-up approach to product readiness, supplier onboarding and operational delivery.
- Balance strategic thinking with hands-on execution, ensuring new ways of working are embedded successfully.
- Lead, coach and develop a high-performing Enablement team, building capability and creating a culture of ownership, innovation and continuous improvement.
- Partner with senior leaders across Holidays, Loyalty and Technology to influence change, align priorities and embed new ways of working.
What we need from you:
- Leadership and transformation: Experience leading operational, process or enablement transformation in a complex, fast-paced environment.
- Experience and future thinking: Experience from a complex, digitally led B2C, ecommerce or travel business.
- Operational excellence: A systems thinker, able to understand how work is done and redesign it into a simpler, more scalable operating model.
- Influence and mindset: Thrive in ambiguity, creating clarity, alignment and momentum across complex stakeholder groups.
Diversity and Inclusion: Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership. We are committed to building a workplace where people feel they belong and are valued for their perspective.
Product & Sourcing Enablement Lead in Crawley employer: IAG Loyalty
IAG Loyalty is an exceptional employer, offering a dynamic work environment in Crawley where innovation and collaboration thrive. With a strong commitment to employee growth, we provide ample opportunities for professional development and leadership training, ensuring that our team members can shape their careers while contributing to a diverse holiday portfolio. Our inclusive culture fosters creativity and teamwork, making IAG Loyalty a rewarding place to work for those seeking meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product & Sourcing Enablement Lead in Crawley
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like IAG Loyalty!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at IAG Loyalty would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at IAG Loyalty through your school's career services!
We think you need these skills to ace Product & Sourcing Enablement Lead in Crawley
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product & Sourcing Enablement Lead, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product & Sourcing Enablement Lead position at IAG Loyalty. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at IAG Loyalty
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
