Product & Sourcing Enablement Lead in Crawley

We’re IAG Loyalty, one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision: to create a more rewarding world of travel and experiences. Our Holidays division, including British Airways Holidays, connects customers to thousands of destinations worldwide through seamless, end to end travel experiences. Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services. We’re on an exciting journey of growth and transformation.

The opportunity:

• Lead the transformation that enables our Holidays Product & Sourcing function to work smarter, move faster and scale for the future.
• Our Product & Sourcing team is responsible for creating the holidays our customers love – deciding which destinations and products we offer, and building the partnerships that bring them to life.
• Reporting to the Head of Product & Sourcing, you'll work alongside the Product Development and Destinations Leads to shape the future of the function.
• You'll lead the Enablement team, creating the conditions that help the entire function succeed.
• Ensuring processes, systems, governance and ways of working are effectively used to build a more agile, efficient and high-performing Product & Sourcing function.
• You'll provide strategic leadership for the function, driving performance, innovation and growth.
• You'll redesign how holiday products, connectivity, technology and operational activity come together, creating a function that's simpler, smarter and built for scale.
• Technology, automation and AI will be central to your thinking.
• You'll identify where intelligent automation, better data and emerging technologies can remove manual effort, improve decision making and create entirely new ways of working.
• You'll shape how enablement works across the Product & Sourcing function, creating the foundations that allow our buying teams to innovate faster, onboard suppliers more effectively, launch products with confidence and continue scaling as our ambitions grow.

This role is based out of our Crawley office. You will be required to spend at least two days per week in the office, with the rest of the time working from home.

What you'll get up to:

• Shape how our Product & Sourcing function operates by leading the redesign of the operating model.
• Define future operating models, workflows and ownership, ensuring the right work sits in the right place.
• Build scalable approaches that support future growth, new product categories and increasing operational complexity.
• Transform the way we work by mapping current ways of working, identifying opportunities to simplify processes, remove duplication and reduce operational risk.
• Leverage AI, automation and smarter technology to improve productivity, decision making and overall effectiveness.
• Connect activity across multiple teams, creating a more joined-up approach to product readiness, supplier onboarding and operational delivery.
• Balance strategic thinking with hands-on execution, ensuring new ways of working are embedded successfully.
• Lead, coach and develop a high-performing Enablement team, building capability and creating a culture of ownership, innovation and continuous improvement.
• Partner with senior leaders across Holidays, Loyalty and Technology to influence change, align priorities and embed new ways of working.

What we need from you:

• Leadership and transformation: Experience leading operational, process or enablement transformation in a complex, fast-paced environment.
• Experience and future thinking: Experience from a complex, digitally led B2C, ecommerce or travel business.
• Operational excellence: A systems thinker, able to understand how work is done and redesign it into a simpler, more scalable operating model.
• Influence and mindset: Thrive in ambiguity, creating clarity, alignment and momentum across complex stakeholder groups.

Diversity and Inclusion: Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership. We are committed to building a workplace where people feel they belong and are valued for their perspective.