Product Lead (Pre booking experience) in Crawley

At British Airways Holidays, we don’t just sell holidays — we create memories. From handpicked hotels to curated car hire and unforgettable experiences, we help customers make the most of their time away. And it all starts with our people.

This is your chance to be part of it.

We’re a thriving business, passionate about travel and part of IAG Loyalty, the people behind the global loyalty currency, Avios. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world’s most rewarding experiences for our customers through holidays, loyalty programmes and new products.

What You’ll Be Doing

• Set the vision, strategy and goals for pre-booking, ensuring these are informed by business strategy, customer research and analytics.
• Lead a multi-disciplinary product team, including Associate Product Owners, a QA Engineer, Business Analysts and Tech Lead (line managed by Tech within loyalty, but fully allocated to your team), as well as contract roles including engineering and design.
• Set the roadmap, ensuring solution design and decision making in your area is informed by business priorities, customer research/data and the efficient and effective use of technologies.
• Accountable for delivery within your area, including liaising with central Tech to ensure we have the right resourcing and solution design, and coaching the team to build iteratively using agile methodologies.
• Accountable for a high quality customer experience for pre-booking.
• Collaborate with key stakeholders including within BA Holidays, IAGL and OpCos to inform decision making and communicate transparently around product priorities and progress.
• Oversee the budget for your area, ensuring investment level is appropriate and spend is efficient and meets budgets.
• Manage the performance and ongoing optimisation of your live product, monitoring performance across customer, commercial, delivery and quality metrics.

What You’ll Bring

• An experienced product and people leader with proven ability to lead agile product teams to meet business and product goals.
• Strong communicator able to build trusted relationships and influence across colleagues, peers, partners and suppliers.
• A strategic thinker, with a passion for building brilliant customer experiences.
• An understanding of where pre-booking fits in the broader strategy, using this to inform decision making.
• We are on a journey of transformation. An agile mindset and comfort with ambiguity and change is a must.
• Experience managing multi-million pound investment budgets.

Why You’ll Love It

• You’re excited to build from the ground up. You’ll shape new products, processes and ways of working from scratch — all within a household-recognised brand reinventing itself for the future.
• You thrive in small, high-performing teams. Join a team that genuinely supports each other’s success, where collaboration is real and everyone’s contribution matters.
• You love fast pace and continuous learning. We value progress over perfection. If you enjoy seeing ideas turn into action quickly, you’ll feel right at home.
• You love taking ownership end-to-end. This is a true builder’s role. From ideation to delivery and review, you’ll own your space — and see the impact of your work.

What We Can Offer You

• Our office is in central Crawley with hybrid working (UK only). Most colleagues work onsite twice a week, with flexibility depending on meetings and collaboration needs. We typically support new colleagues with more frequent office time for the first few weeks.
• 26 days holiday (rising to 30 with service) + bank holidays — option to buy/sell 5.
• Unlimited standby & premium standby fares for you and your nominees from day one.
• Holiday & flight discounts for you, friends & family from day one.
• Flexible working hours.
• Annual bonus.
• Pension (6% employer / 3% employee).
• Private medical & dental with BUPA.
• Enhanced Primary & Co-Parent Leave.
• Work up to 20 days per year in Europe.
• Cycle to Work scheme.
• Electric/ULEV car scheme.
• Ability to purchase Avios through salary at a discounted rate.
• Wellbeing and recognition programmes.

What Makes Us Special

You do. Our people bring the energy, warmth and ideas that make British Airways Holidays extraordinary. As we grow, you’ll have real opportunities to grow too — developing your skills and advancing your career. Join a team that’s passionate about travel, serious about quality, and full of people who love what they do.

Diversity, Equality & Inclusion

We’re committed to creating a workplace where everyone feels valued, respected and able to thrive — professionally and personally. We aim to be:

• Inclusive – everyone feels they belong.
• Equitable & fair – recognising and supporting individual needs.
• Diverse – representing the communities we serve.

Please let us know if we can make any reasonable adjustments to support your interview process with us.