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- Tasks: Lead the development of a new customer-facing app for British Airways Holidays.
- Company: Join British Airways Holidays, where we create unforgettable travel experiences.
- Benefits: Enjoy 26 days holiday, flexible working, and exclusive travel discounts from day one.
- Why this job: Shape the future of travel tech while making a real impact on customer experiences.
- Qualifications: Experience in product leadership and agile methodologies is essential.
- Other info: Be part of a diverse team that values innovation and personal growth.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Come and be part of our next adventure. At British Airways Holidays, we don’t just sell holidays — we create memories. From handpicked hotels to curated car hire and unforgettable experiences, we help customers make the most of their time away. And it all starts with our people.
The Holidays business has an ambitious growth strategy spanning new markets, propositions and partners — all powered by a major tech transformation. As part of our transformation, we’re building a brand-new British Airways Holidays App.
What You’ll Bring
- You’re excited to build from the ground up. You’ll shape new products, processes and ways of working from scratch — all within a household‑recognised brand reinventing itself for the future.
- You thrive in small, high‑performing teams. Join a team that genuinely supports each other’s success, where collaboration is real and everyone’s contribution matters.
- You love fast pace and continuous learning. We value progress over perfection. If you enjoy seeing ideas turn into action quickly, you’ll feel right at home.
- You love taking ownership end‑to‑end. This is a true builder’s role. From ideation to delivery and review, you’ll own your space — and see the impact of your work.
What We Can Offer You
- 26 days holiday (rising to 30 with service) + bank holidays — option to buy/sell 5
- Unlimited standby & premium standby fares for you and your nominees from day one
- Holiday & flight discounts for you, friends & family from day one
- Flexible working hours
- Annual bonus
- Pension (6% employer / 3% employee)
- Private medical & dental with BUPA
- Enhanced Primary & Co‑Parent Leave
- Work up to 20 days per year in Europe
- Cycle to Work scheme
- Electric/ULEV car scheme
- Ability to purchase Avios through salary at a discounted rate
- Wellbeing and recognition programmes
What Makes Us Special
Our people bring the energy, warmth and ideas that make British Airways Holidays extraordinary. As we grow, you’ll have real opportunities to grow too — developing your skills and advancing your career. Join a team that’s passionate about travel, serious about quality, and full of people who love what they do.
Diversity, Equality & Inclusion
We’re committed to creating a workplace where everyone feels valued, respected and able to thrive — professionally and personally. We aim to be:
- Inclusive – everyone feels they belong
- Equitable & fair – recognising and supporting individual needs
- Diverse – representing the communities we serve
Please note: We may close this vacancy early if we receive a high volume of applications or if business priorities change.
About the Role
As the Product Lead (App), you’ll lead our newly created App Product team to build and grow our customer-facing App. Reporting into the Head of Digital Experience, you’ll shape our App strategy and deliver a brilliant customer experience aligned with the wider British Airways Holidays vision.
What You’ll Be Doing
- Set the vision, strategy and goals for the App, informed by business priorities, customer research and analytics
- Lead a multi-disciplinary product team (QA Engineer, Business Analyst, plus contract engineering & design roles)
- Own the product roadmap, ensuring decisions are driven by customer insights, data and effective tech use
- Be accountable for delivery, working closely with central Tech and coaching the team to build iteratively using agile methodologies
- Ensure a high‑quality customer experience across the App
- Collaborate with key stakeholders across BA Holidays, IAGL and OpCos — communicating transparently and effectively
- Drive the strategy for BA Holidays within the BA App, influencing BA stakeholders to deliver against this
- Oversee the App budget, ensuring investment is effective and on track
- Experience as a product and people leader, with a track record of leading agile teams to deliver results
- Excellent communication skills, able to build trust and influence across teams and partners
- A strategic mindset and a passion for creating brilliant customer experiences
- Strong commercial acumen, with the ability to identify and maximise commercial opportunities
- Experience managing an App product and understanding its role within the broader strategy
- Comfort working in a transforming environment — agile mindset and adaptability are essential
- Experience managing multi‑million‑pound budgets
Product Lead in Crawley employer: IAG Loyalty
Contact Detail:
IAG Loyalty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at British Airways Holidays. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s vision and values. Show how your passion for creating brilliant customer experiences aligns with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience as a product leader can help shape the new British Airways Holidays App. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Product Lead in Crawley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about building something new and being part of our journey at British Airways Holidays.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our vision for the App and how you can contribute to our ambitious growth strategy.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff. Remember, we’re looking for impact!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at IAG Loyalty
✨Know Your Product Inside Out
Before the interview, dive deep into British Airways Holidays and their new App. Understand their vision, strategy, and how they aim to enhance customer experiences. This knowledge will help you demonstrate your passion and alignment with their goals.
✨Showcase Your Leadership Skills
As a Product Lead, you'll be leading a multi-disciplinary team. Prepare examples of how you've successfully led teams in the past, especially in agile environments. Highlight your ability to coach and inspire others to achieve results.
✨Be Ready to Discuss Data-Driven Decisions
The role requires making decisions based on customer insights and analytics. Be prepared to discuss how you've used data to inform product strategies in previous roles. Bring specific examples that showcase your commercial acumen and strategic mindset.
✨Emphasise Collaboration and Communication
This position involves working closely with various stakeholders. Think of instances where you've effectively communicated across teams or influenced partners. Show that you value collaboration and can build trust within a diverse team.
