Commercial Relationship Executive

We’re the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, British Airways Holidays and The Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We’re on a truly exciting journey of growth and transformation.

The Commercial Relationship Executive is part of the IAG Loyalty Relationship team that drives the customer proposition and products with our network of financial services partners. This role is key in delivering success to our partnership, driving efficiencies and executing industry leading campaigns to time and to budget. Alongside the Commercial Relationship Manager, they act as the principal IAG Loyalty contact/ambassador and internal partner champion. This role will be working specifically with some of our biggest global co-brand partnerships such as HSBC and American Express Membership Rewards. Our Partnerships span across 14 different countries. The successful candidate will have a passion for customer loyalty.

What you’ll be doing:

• Drive customer acquisition and engagement through developing and executing leading customer propositions and marketing activity.
• Focus on areas of the partnership where largest value creation is possible, driving product improvements and marketing distribution growth.
• Working collaboratively to develop and promote sustainable and scalable products, re-using technical or propositional solutions.
• Play your role in the evolution of internal ‘ways of working' to improve agility and decision-making, meaning quicker delivery for our partner and customers and better value creation.
• Identify where technology can improve the customer and partner journey to deliver efficiency.

This is a constantly changing and diverse environment and therefore you will require resilience and a tenacious and assertive approach.

What we’re looking for:

• A passionate and engaging communicator: Able to build strong relationships and influence diverse audiences, both internally and externally and across cultures.
• Effectively work across departments on multiple projects at one time with the ability to adopt an agile way of working.
• Able to display sound judgement, be open to other opinions and be a clear articulator.
• Be a strong individual contributor and thrive where collaboration is fostered and value to drive the best outcome.
• Commercially astute: Be driven by reaching commercial targets and understanding how tactical and strategic decisions are made to reach those targets.
• Contractual knowledge such as commitments, exclusivities and other legal requirements. Experience within a commercial role is desired but not mandatory.
• Outcome driven: Able to demonstrate, using specific examples, measurable successes and achievements relating to commercial partnerships.
• High attention to detail to ensure successful delivery of project work.
• Analytical thinking: Able to digest reports and customer insights. Understanding of trends, risks and customer behaviours and confidently communicate this.
• Project management skills: Able to support product and proposition optimisations, working collaboratively with other internal teams.
• Tech and digitally savvy: Understands how technology and automation enables growth, improves business performance and drives adoption. An interest in and some knowledge of technology is an advantage.
• Innovative mindset: Curious about innovations in the industry, knowledgeable about the competition and can craft propositions and solutions to reflect this.
• Proactively adapts and learns new capabilities to reflect the changing needs of our customer and our business.

In return you'll get:

• Access to non-contractual Annual Bookable Travel Concessions for you and up to 3 nominees.
• Unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one.
• 20 days working from abroad in Europe per annum.
• Annual Bonus (dependent on company and individual performance).
• Company pension of 9% (6% contribution from IAGL, 3% employee contribution).
• 25 days annual leave, + 2 days charity leave and a day off on your birthday.
• New joiner, birthday and recognition Avios.

Inclusion and diversity are integral to the success of IAG Loyalty. We continuously encourage an organisational culture where colleagues with varying perspectives, life experiences and backgrounds can work together to achieve their and the organisation's potential.

Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.