Analytics Engineer

We’re IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision to create a more rewarding world of travel and experiences. Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services. Our Holidays division including British Airways Holidays and Iberia Vacaciones, brings together trusted brands, connecting customers to thousands of destinations worldwide through seamless, end-to-end travel experiences. We’re on an exciting journey of growth and transformation – we’re going places.

As an Analytics Engineer in the Loyalty division, you’ll play a central role in how we understand digital behaviour across Avios.com and the Avios app. You won’t just be moving data from A to B, you’ll be shaping how we model it, how we trust it, and how we use it to improve our digital experiences. From browsing to checkout, from feature launch to experimentation, you’ll help connect what customers do online to real commercial outcomes. You’ll work with web and app interaction data and turn it into trusted, reusable datasets that power insight across the division. You’ll partner closely with analysts, implementation engineers and data engineers to make sure tracking is clean, structured and ready to unlock value. This is a hands-on role with genuine autonomy. You’ll have the space to decide how things are built, improve what exists, and introduce better ways of working. As our experimentation capability evolves, you’ll help shape the data foundations that sit behind it. If you’re excited by the idea of building something that’s still maturing, where you can create, test, learn and continuously improve, this is that opportunity.

What you’ll be doing

• Build and evolve digital data models that turn raw web and app interaction data into reliable, analysis-ready datasets people trust.
• Create well-structured, reusable datasets that enable self-serve reporting and faster decision-making across the business.
• Partner with analysts to explore customer journeys and digital behaviour, helping uncover opportunities to optimise experiences and improve conversion.
• Help design and improve how we measure experiments, building models that can act as a clear source of truth.
• Connect digital interaction data with commercial and campaign performance data to give a more complete view of the end-to-end journey.
• Contribute to best practices in data quality, documentation and testing, while keeping things pragmatic and focused on progress over perfection.

You’ll have real ownership here. Not just delivering tickets but influencing how our analytics engineering capability develops over time.

What we need from you

We’re looking for someone who enjoys working at the intersection of digital analytics and data engineering and wants to keep growing in that space. You’ll bring:

• Strong experience working with digital product data (web and/or app), and a solid understanding of event tracking and customer journeys.
• Advanced SQL skills.
• Experience working with digital analytics and tracking tools (e.g. GA, Adobe), and an understanding of how tracking decisions impact downstream data.
• Confidence transforming raw event data into something structured, trusted and genuinely useful for stakeholders.
• A commercial mindset: you’re curious about conversion, attribution and how digital behaviour links to revenue and performance.
• A collaborative approach: you enjoy working with analysts, engineers and product teams to solve problems together.
• A desire to keep learning. Whether you’re strengthening your analytics engineering capability or building deeper technical skills (e.g. Python), you’re motivated to grow through hands-on delivery.

Most importantly, you’re comfortable with autonomy. You like owning your space, shaping solutions, and improving things as you go.

We might not be right for you if:

• You only want to focus on your to-do list; we’re a small, high-performing team, we help each other to succeed.
• You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn’t right for everyone.

If you think you have what it takes but don't meet every single point above, please do still apply. We’d love to chat and see if you could be a great fit.

The Blend

This role will work as part of our Loyalty Division and is based out of our London office. We call our approach to hybrid working The Blend — it’s about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and 'to do' list.

Diversity and Inclusion

Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership. We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes. We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.