At a Glance
- Tasks: Lead and grow our insurance offerings while optimising partner performance.
- Company: Join IAG Loyalty, a dynamic company transforming travel experiences.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer value.
- Why this job: Make a real impact in the insurance sector and drive profitable growth.
- Qualifications: Experience in Financial Services and strong commercial acumen required.
The predicted salary is between 55000 - 65000 £ per year.
We’re IAG Loyalty – one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision to create a more rewarding world of travel and experiences. Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services. Our Holidays division, including British Airways Holidays and Iberia Vacaciones, brings together trusted brands, connecting customers to thousands of destinations worldwide through seamless, end-to-end travel experiences. We’re on an exciting journey of growth and transformation.
We’re looking for a commercially driven Relationship Manager to lead and grow our insurance (and similar products) proposition. This is a key role responsible for steering both the performance and long-term strategy of our insurance offering. You’ll combine strong commercial acumen within a regulated or high compliance environment to drive profitable growth, optimise partner performance and unlock new opportunities for our members. You’ll take ownership of our key insurance partnerships, working to deliver against ambitious growth targets while ensuring compliance and delivering value for our customers.
Key Responsibilities
- Owning and optimising the commercial performance of our insurance offering
- Managing key internal and external partners, leading joint business plans and driving delivery
- Acting as the primary relationship lead for our insurance platform provider
- Identifying and executing opportunities to grow revenue, margin and customer value
- Working cross‑functionally to shape and prioritise the product and commercial roadmap
- Analysing performance data to optimise commissions, margins and commercial agreements
- Ensuring all activity aligns with Financial Services and insurance regulations
- Partnering with Marketing to deliver insight‑led campaigns and offers
- Driving improvements in ways of working to accelerate delivery and value creation
- Identifying opportunities to enhance the customer and partner journey through technology
- Supporting broader business development initiatives within insurance and financial services
Qualifications
- Experience within Financial Services or a highly regulated industry
- Strong understanding of insurance distribution models, platforms and regulatory frameworks
- Proven ability to drive revenue growth and optimise margins, commissions and commercial structures
- Strong understanding of KPIs, forecasting and ROI‑led decision making
- Experience building business cases and balancing investment with return
- Comfortable managing contractual frameworks, including compliance and exclusivity
- Track record of delivering measurable commercial results
- Strong planning and execution skills, with the ability to mobilise stakeholders
- Confident using data and insights to inform decisions and shape strategy
- Understanding of how technology and digital platforms can drive growth and efficiency
- Curious, commercially creative and forward‑thinking mindset
Location and Working Arrangement
This role will work as part of our Loyalty Division and is based out of our London office. We call our approach to hybrid working The Blend – it’s about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and day‑to‑day requirements.
Relationship Manager employer: IAG Loyalty Retail Ltd
IAG Loyalty is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. With a strong focus on employee growth, we offer numerous opportunities for professional development and career advancement, all while enjoying the flexibility of our hybrid working model, 'The Blend'. Located in London, our team is united by a shared vision to create rewarding travel experiences, making it an exciting place to contribute to meaningful projects in the loyalty and insurance sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like IAG Loyalty Retail Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to IAG Loyalty Retail Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on IAG Loyalty Retail Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at IAG Loyalty Retail Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with IAG Loyalty Retail Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at IAG Loyalty Retail Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former IAG Loyalty Retail Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
