At a Glance
- Tasks: Lead and optimise our retail e-commerce channels for maximum revenue and customer engagement.
- Company: Join IAG Loyalty, a dynamic company focused on innovation and collaboration.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in the e-commerce space while working with a passionate team.
- Qualifications: Experience in digital trading and strong analytical skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
We’re IAG Loyalty and are looking for an Ecommerce Manager (12‑month fixed‑term contract) to lead the trading and optimisation of our retail e‑commerce channels across the Avios ecosystem.
Responsibilities
- Lead the commercial performance of the Shop with Brands and Avios Shop propositions, delivering revenue, conversion and customer engagement targets.
- Plan and execute trading activity, promotional campaigns and seasonal events to maximise commercial performance.
- Manage onsite merchandising to ensure the right products, partners and offers are visible at the right time.
- Use customer insight, behavioural data and performance metrics to continuously optimise the customer journey on desktop and mobile.
- Collaborate with Brand Marketing, Merchandising, Product Owners and external partners to deliver impactful campaigns and digital experiences.
- Analyse trading performance and campaign effectiveness, providing actionable insights and recommendations to stakeholders.
- Develop and support testing plans to improve conversion, engagement and commercial outcomes.
- Identify opportunities to increase customer acquisition, repeat purchase and average order value through digital optimisation.
- Collaborate with agile product teams to enhance e‑commerce capability and improve the overall customer experience.
Qualifications
- Proven experience managing digital trading or e‑commerce performance within a fast‑paced commercial environment.
- Strong commercial acumen with a track record of delivering against growth, revenue and conversion targets.
- Experience developing and executing e‑commerce trading plans and promotional calendars.
- Excellent understanding of digital merchandising principles and e‑commerce best practices.
- Strong analytical skills with the ability to interpret performance data and turn insights into action.
- Experience working collaboratively with Product, Marketing and cross‑functional teams in agile environments.
- Confidence influencing stakeholders and balancing commercial priorities.
- Comfortable using data and financial forecasting to support trading decisions and investment opportunities.
- A proactive, customer‑focused mindset with a passion for delivering exceptional digital experiences.
Location & Working Arrangement
This role is based in our London office and follows the hybrid model called “The Blend”. You will spend at least two days per week in the office, with the remainder of the time working from home or, where necessary, from other company locations.
We are committed to diversity and inclusion and encourage applications from people of all backgrounds.
Ecommerce Manager (12 month FTC) employer: IAG Loyalty Retail Ltd
At IAG Loyalty, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As an Ecommerce Manager, you will benefit from our commitment to employee growth through continuous learning opportunities and a supportive environment that values diversity and inclusion. With our hybrid working model in London, you can enjoy the flexibility of remote work while being part of a vibrant team dedicated to delivering outstanding digital experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager (12 month FTC)
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if IAG Loyalty Retail Ltd is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like IAG Loyalty Retail Ltd and demonstrate your commitment to the field.
We think you need these skills to ace Ecommerce Manager (12 month FTC)
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like Ecommerce Manager (12 month FTC) at IAG Loyalty Retail Ltd, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to Ecommerce Manager (12 month FTC) at IAG Loyalty Retail Ltd. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at IAG Loyalty Retail Ltd
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
