At a Glance
- Tasks: Administer Salesforce, ensuring data quality and user support for IAG Media's teams.
- Company: Join IAG, a leading airline group with a focus on innovation and sustainability.
- Benefits: Enjoy health insurance, pension, performance bonuses, and a supportive work/life balance.
- Other info: Work in a multicultural environment with opportunities for career growth.
- Why this job: Make an impact in a dynamic industry while enhancing your Salesforce skills.
- Qualifications: 3-5 years as a Salesforce Administrator with strong analytical and training abilities.
The predicted salary is between 40000 - 50000 £ per year.
We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale.
Purpose of the role
Owns the day-to-day administration, data quality and user support of Salesforce for IAG Media, ensuring Sales, Account Management and Sales Planning teams use the system consistently and that all client, campaign, delivery, escalation and reporting information is complete, organised and ready to use. Manages Salesforce configuration, user support, dashboards, data hygiene, workflow updates, reporting, process improvements and billing support — ensuring the system supports the full campaign lifecycle.
Your responsibilities
- Administer Salesforce for IAG Media’s stakeholders, including Sales, Account Management and Finance teams
- Maintain accurate account, contact, opportunity, campaign and delivery-status data
- Build and manage dashboards for pipeline, revenue, campaign status, delivery issues and account activity
- Define and enforce CRM data-quality rules, required fields and naming conventions
- Support users with Salesforce questions, training and process guidance
- Configure workflows, views, reports and process updates as the operating model evolves
- Support integration requirements between Salesforce, reporting dashboards and finance/billing tools
- Monitor CRM adoption and escalate repeated data-quality or process issues
- Produce regular Salesforce reporting for Sales, Account Management, Finance teams and leadership
- Continuously improve Salesforce usability to reduce manual work and improve decision-making
- Collaborate with Finance to create, send and track invoices to advertisers and partners
- Upload invoices to agency portals when required by agency agreements
Your skills, experience and qualifications
- 3–5 years as Salesforce Administrator, CRM Administrator, Revenue or Sales Operations Specialist
- Strong knowledge of Salesforce configuration, objects, fields, workflows, dashboards and reporting
- Experience supporting sales, account management or campaign operations teams
- Good understanding of pipeline, opportunity, account, campaign and client-service processes
- Strong data-quality mindset, with experience defining required fields, naming conventions and reporting standards
- Ability to translate business needs into practical Salesforce improvements
- Experience training users, solving adoption issues and creating simple user guidance
- Strong analytical skills and ability to build dashboards for leadership and operational teams
- Understanding of OMS, campaign tracking, billing or media operations workflows is desirable
- Detail-oriented, structured and able to manage competing requests from multiple teams
What we offer
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses.
We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salesforce Administrator employer: IAG (International Airlines Group)
As part of International Airlines Group, we offer a vibrant and dynamic work environment where innovation thrives. Our commitment to employee growth is evident through comprehensive training and support, ensuring that our Salesforce Administrator can excel in their role while enjoying a healthy work/life balance. With competitive benefits including health insurance and performance bonuses, we provide an exciting opportunity to contribute to a leading airline group in a multi-cultural setting.
Contact Details:
IAG (International Airlines Group) Recruitment Team
