At a Glance
- Tasks: Manage Salesforce for IAG Media, ensuring data quality and user support.
- Company: Join a dynamic media company with a multicultural environment.
- Benefits: Enjoy health insurance, pension, performance bonuses, and work/life balance.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Make an impact in a fast-paced industry while enhancing your Salesforce skills.
- Qualifications: 3-5 years as a Salesforce Administrator with strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
Owns the day‑to‑day administration, data quality and user support of Salesforce for IAG Media, ensuring Sales, Account Management and Sales Planning teams use the system consistently and that all client, campaign, delivery, escalation and reporting information is complete, organised and ready to use.
Responsibilities
- Administer Salesforce for IAG Media’s stakeholders, including Sales, Account Management and Finance teams
- Maintain accurate account, contact, opportunity, campaign and delivery‑status data
- Build and manage dashboards for pipeline, revenue, campaign status, delivery issues and account activity
- Define and enforce CRM data‑quality rules, required fields and naming conventions
- Support users with Salesforce questions, training and process guidance
- Configure workflows, views, reports and process updates as the operating model evolves
- Support integration requirements between Salesforce, reporting dashboards and finance/billing tools
- Monitor CRM adoption and escalate repeated data‑quality or process issues
- Produce regular Salesforce reporting for Sales, Account Management, Finance teams and leadership
- Continuously improve Salesforce usability to reduce manual work and improve decision‑making
- Collaborate with Finance to create, send and track invoices to advertisers and partners; upload invoices to agency portals when required by agency agreements
Qualifications
- 3–5 years as Salesforce Administrator, CRM Administrator, Revenue or Sales Operations Specialist
- Strong knowledge of Salesforce configuration, objects, fields, workflows, dashboards and reporting
- Experience supporting sales, account management or campaign operations teams
- Good understanding of pipeline, opportunity, account, campaign and client‑service processes
- Strong data‑quality mindset, with experience defining required fields, naming conventions and reporting standards
- Ability to translate business needs into practical Salesforce improvements
- Experience training users, solving adoption issues and creating simple user guidance
- Strong analytical skills and ability to build dashboards for leadership and operational teams
- Understanding of OMS, campaign tracking, billing or media operations workflows is desirable
- Detail‑oriented, structured and able to manage competing requests from multiple teams
Benefits
- Chance to enjoy a challenging career in a fast‑moving, dynamic industry
- Opportunity to work in a multi‑cultural environment with offices in many locations
- Support for work/life balance, health insurance, pension and performance bonuses
We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salesforce Administrator employer: IAG GBS Poland sp. z o.o.
IAG Media is an exceptional employer, offering a dynamic and multicultural work environment that fosters professional growth and collaboration. As a Salesforce Administrator, you will play a crucial role in enhancing data quality and user support, while enjoying benefits such as health insurance, pension plans, and performance bonuses that promote a healthy work/life balance. Join us to thrive in a fast-paced industry where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IAG GBS Poland sp. z o.o.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IAG GBS Poland sp. z o.o. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IAG GBS Poland sp. z o.o.:Your cover letter is your chance to shine! Tell us why you want to work at IAG GBS Poland sp. z o.o. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IAG GBS Poland sp. z o.o.!
How to prepare for a job interview at IAG GBS Poland sp. z o.o.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
