Regulatory Compliance Executive (Constant Climate) Commercial · London Heathrow ·

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things.

From antibiotics to groundbreaking tech, gold bullion to avocados and everything in between.

We move cargo that positively impacts society worldwide.

Whatever people need, wherever they are.

At IAG Cargo we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling).

Powered by five airlines, our reach is truly global – but it’s the impact we make that defines us.

At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride.

Join us at our globally recognised logistics business, that is Trusted to Deliver.

About the role

As an integral member of the IAG Cargo Product Team this role will be responsible for supporting the delivery of the Constant Climate Quality Assurance programme, adherence to the Quality Management System, and fulfilment of regulatory requirements within the temperature-control remit.

Through working collaboratively and cross-functionally with Commercial, Operations, and Training colleagues, deploying a customer focused, continuous improvement approach, you will ensure we’re first choice and best in class for our offering.

Constant Climate is IAG Cargo’s state-of-the-art cold chain product, specifically designed for precision management of time and temperature sensitive pharmaceuticals.

Whether transporting vaccines, biotech products, diagnostics samples, or any other temperature sensitive pharmaceutical material, Constant Climate ensures it stays in perfect condition every step of the way.

• What you’ll do
• Coordinate and support with audits, customer engagement and the closure of audit findings arising from internal, customer and regulatory audits across the network
• Identify and elevate regulatory, compliance and operational risks, supporting their resolution in line with governance requirements
• Maintain and control quality documentation, including supplier records, technical agreements and compliance documentation
• Manage and progress deviations, CAPAs and preventive actions, ensuring timely investigation, documentation and closure
• Maintain standards of document control, record retention and GDP compliance across all activities
• Prepare, review and update controlled documents including SOPs, work instructions and policy documentation
• Support risk assessments, change control and implementation activities linked to network changes, new suppliers and product developments
• Contribute to updates of the Cargo Handling Manual and associated documentation to ensure alignment with regulatory and operational requirements
• Support training requirements, including content updates and tracking completion of regulatory training
• Analyse quality and operational data to identify trends and support continuous improvement initiatives
• Work cross-functionally to support compliant implementation of operational and product initiatives
• Be named on the license as an RP (responsible person), and act as Deputy Responsible Person, where authorised, and provide cover during absence of the Global Quality Assurance Manager
• Support audit and customer engagement activities where required
• Undertake any other reasonable duties in line with business requirements
• Coordinate updates to customer-facing digital and self-serve materials related to Constant Climate, ensuring content accuracy, usability and alignment with product positioning
• Work closely with Sales teams to respond to quality-related queries, issues and escalations, including detailed operational and regulatory matters
• Provide subject matter expertise (SME) to support customer engagement and reinforce confidence in the product offering
• Support cross-functional projects and initiatives aimed at driving product or commercial growth, contributing quality assurance insight and regulatory expertise
• Use quality and operational data, including system dashboards, to inform decision-making and identify trends, risks and improvement opportunities
• Evaluate, use and support the implementation of digital tools, systems and applications that improve visibility, accessibility and governance of quality requirements across the Product.
• It's all about you

What you’ll bring to IAG Cargo

• Strong communication skills with the ability to engage a wide range of stakeholders
• Ability to work collaboratively across multiple functions and locations
• Well organised, with the ability to manage competing priorities effectively
• Analytical and structured approach to problem solving and risk management
• Ability to interpret and apply regulatory and procedural requirements
• Attention to detail and commitment to quality and compliance
• Proficient in the use of Microsoft Office and other digital tools to support reporting and process improvement
• Continuous improvement mindset

Skills and Experience

• Experience in a quality, compliance or operational role within a regulated environment (e. g. air cargo, logistics, life sciences)
• Experience of audits, CAPA management, deviations or quality systems is advantageous
• Experience of working with internal and external stakeholders, including suppliers and customers
• Higher education and / or equivalent experience
• Ability to achieve GDP and relevant regulatory certification
• Responsible Person (RP) qualification, or ability to work towards this, is desirable
• Solid understanding of the air freight logistics sector
• We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping usdeliver what the world needsand join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.
• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines.

You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to Linked In learning and Rosetta Stone Language courses
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work
• Diversity and Inclusion

Our recruitment procedures positively support our diversity and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.

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