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For Companies At a Glance
- Tasks: Manage supplier performance and drive compliance in a global logistics network.
- Company: Join IAG Cargo, a leader in airfreight logistics with a collaborative culture.
- Benefits: Enjoy hybrid work, travel perks, and access to learning resources.
- Why this job: Make a real impact in logistics while working with innovative technologies.
- Qualifications: Strong analytical skills and experience in supplier management required.
- Other info: Dynamic environment with opportunities for career growth and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Network Operations, Performance and Compliance Analytics Manager role at IAG Cargo. Looking for a challenge in one of the entertainment world’s largest airfreight logistics organisations? IAG Cargo moves everything—from antibiotics to rhinoceros, gold bullion to avocados and everything in between. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need. We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.
About The Role
This role will support the Business Manager, Global Operations by ensuring consistent management of IAG Cargo’s global network of third‑party ground handling suppliers, driving compliance, and providing strategic and analytical support for transformation initiatives. This role is critical in maintaining service standards, delivering actionable insights, and enabling continuous improvement across the network.
Responsibilities
- Supplier Management
- Standardise the global Customer Service Ground Handling Agreement (SGHA) and Service Level Agreement (SLA) to ensure consistency across operations and suppliers.
- Design, implement, and manage tools for monitoring supplier performance against SGHA and SLA requirements.
- Drive performance consistency across the network, eliminating non‑conformance and leading continuous improvement initiatives.
- Collaborate with Procurement on contract lifecycle management, including scoping, business case creation, setup, termination, and maintaining a central repository of supplier documentation.
- Partner with Procurement and Finance to analyse existing contracts and identify opportunities for improved value and performance.
- Drive renegotiation or consolidation strategies to optimise commercial outcomes.
- Act as custodian of IAG Cargo’s Safety & Security Group data, producing clear reports for senior leadership.
- Coordinate management of change across network operations, ensuring visibility of all change programmes and their impact.
- Analyse operational and compliance data to identify trends and improvement opportunities.
- Produce trend analysis, metrics, and performance dashboards for Ground Services, ensuring transparency across the network.
- Prepare regional Business Review packs and manage associated action plans.
- Design, implement, and govern IAG Cargo’s non‑conformance framework and reporting.
- Leverage advanced analytics, business intelligence, and performance metrics to inform strategy, measure impact, and drive continuous improvement.
- Produce dashboards and reports to track transformation progress and ROI.
- Benchmark performance against industry best practices to maintain competitive advantage.
- Provide transformation support to Network Operations across regional change programmes and strategic initiatives, focusing on automation, digitisation, and process optimisation.
- Identify opportunities for operational efficiency and cost reduction through technology and workflow redesign.
- Project‑manage the administration of regional approvals in line with corporate governance, including tracking business cases, monitoring timelines, and highlighting delays or conflicts.
- Support regional managers in operational reviews, addressing supplier performance issues, and ensuring compliance with standards.
- Identify areas for improvement and implement strategies to drive change, including innovation in processes, tools, and technologies to improve efficiency and effectiveness.
- Develop and manage project plans, timelines, and deliverables, ensuring alignment with business objectives.
- Establish frameworks for ongoing process improvement post‑transformation.
- Monitor adoption of new systems and processes, addressing gaps or resistance.
To Apply, Candidates Must
- Must have the right to live and work full‑time in the UK.
- Must be able to pass a Criminal Record Check.
Key Skills
- Strong analytical and problem‑solving skills; proficiency in Excel, BI tools, and data visualisation.
- Experience in supplier performance management, SLA governance, and operational compliance.
- Knowledge of aviation operations, safety, and security standards is desirable.
- Project management experience within a complex, global operational environment.
- Excellent communication and stakeholder engagement skills.
- Ability to work in a fast‑paced, multi‑regional environment.
Benefits
- A hybrid environment with 3 days a week in the office and two from home.
- From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines.
- You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
- Flexible bank holiday policy – Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
- All our colleagues get access to LinkedIn Learning and Rosetta Stone Language courses.
- For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.
- Access to discounts on Apple, cinema tickets, and loads of other goodies through Perks at work.
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.
Seniority level: Mid‑Senior level
Employment: Finance and Sales
Industries: Transportation, Logistics, Supply Chain and Storage
Network Operations, Performance and Compliance Analytics Manager employer: IAG Cargo
Contact Detail:
IAG Cargo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations, Performance and Compliance Analytics Manager
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews like it’s game day! Research IAG Cargo, understand their values, and think about how your skills align with their mission. Practice common interview questions and have some solid examples ready to showcase your experience in supplier management and performance analytics.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Network Operations, Performance and Compliance Analytics Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Network Operations, Performance and Compliance Analytics Manager role. Highlight your relevant experience in supplier management and analytics, and show us how you can drive performance consistency across the network.
Show Off Your Skills: We want to see your strong analytical and problem-solving skills shine through! Use specific examples from your past experiences that demonstrate your proficiency in Excel, BI tools, and data visualisation. This is your chance to impress us with your expertise!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, so let us know exactly what you bring to the table without any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at IAG Cargo!
How to prepare for a job interview at IAG Cargo
✨Know Your Numbers
As a Network Operations, Performance and Compliance Analytics Manager, you'll need to demonstrate strong analytical skills. Brush up on your data analysis techniques and be ready to discuss how you've used data to drive performance improvements in previous roles. Prepare specific examples that showcase your proficiency with Excel and BI tools.
✨Supplier Management Insights
Familiarise yourself with supplier performance management and SLAs. Be prepared to discuss how you would standardise agreements and monitor compliance. Think of examples where you've successfully managed supplier relationships or improved service delivery, as this will show your understanding of the role's responsibilities.
✨Project Management Prowess
This role involves project management within a complex environment, so highlight your experience in managing change programmes. Prepare to talk about how you've tracked timelines, monitored deliverables, and addressed any conflicts in past projects. Use specific instances to illustrate your ability to keep projects aligned with business objectives.
✨Communication is Key
Excellent communication and stakeholder engagement skills are crucial for this position. Think about times when you've had to present data or insights to senior leadership. Be ready to explain how you tailor your communication style to different audiences, ensuring clarity and understanding across the board.
