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- Tasks: Manage and develop customer accounts in the UK and Ireland for IAG Cargo.
- Company: IAG Cargo is a leading airfreight logistics company, part of International Airlines Group.
- Benefits: Enjoy hybrid working, travel perks, gym access, and discounts on various services.
- Why this job: Join a dynamic team making a global impact while building valuable customer relationships.
- Qualifications: 3-4 years in air freight or logistics with experience managing large accounts.
- Other info: Embrace a culture of collaboration and innovation in a diverse workplace.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Looking for a challenge in one of the worldâs largest airfreight logistics organisations?
At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.
We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the worldâs economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.
About The Role
To take accountability for managing and developing a portfolio of customer accounts on a national basis for IAG Cargo in UK and Ireland. The post holder is responsible for building Account Development Plans that align with the divisionâs commercial strategy and ensure delivery of key metrics including revenue and customer satisfaction across the territory.
What Youâll Do
- To give context, the UK & Ireland Commercial team is a compact and busy team. It has two home markets in its geographical scope, has a high level of customer contact and operates in a fast-moving, dynamic environment heavily impacted by outside influences and global events.
- Accountabilities will be adaptive to changes in the commercial environment and business needs meaning post holders may be asked to take on other roles, tasks and support activities from time to time to meet the needs of the business. The post holder is expected to be in the office or with customers during normal working hours and from time to time will be required to engage in activity outside normal working hours such as hosting customer events and attending meetings accommodating colleagues from different time zones.
- Team members are expected to travel extensively to attend face to face customer meetings in customer branch offices and from time to time participate in head office activities.
- The post holder will manage the strategic relationship between their portfolio and IAG Cargo. To facilitate this, the post holder will develop a detailed understanding of export and import activities and business flows, IAG Cargo products and capabilities in additional to being able to converse on market and competitor dynamics.
- Embrace CRM and market intelligence applications prescribed by IAG Cargo and use these effectively to achieve role responsibilities, and champion use throughout IAG Cargo.
- Create, manage, track and report on Account Development Plans ensuring that these plans continue to be fit for purpose with regard to market changes, capacity or IAG Cargo strategy.
- Manage customer opportunity pipeline.
- Manage tender and adhoc pricing requests as required.
- Collaborate with internal stakeholders to negotiate complex contract agreements covering multiple trade lanes, product types and pricing tiers.
- Sets strategic direction and tactics for portfolio of accounts for General Sales Agent and junior team members where relevant.
- Ability to identify the need to raise the profile of the customer or its issues and take appropriate action to co-ordinate internal and external teams.
- Has responsibility of achieving agreed KPIs including financial performance and customer satisfaction measures for portfolio.
- Promotes and champions IAGC digital distribution platforms and initiatives.
- Demonstrates a good understanding of what is required to develop and maintain the most valuable customer relationships.
- Always represents IAGC values and behaviours.
It\’s All About You
What youâll bring to IAG Cargo:
- 3-4 years + experience in air freight, logistics or similar industry ideally with a carrier, freight forwarder or related party
- 3-4 years + experience managing large national or multinational accounts and relationships.
- Experience presenting to senior management level.
- Experience working to achievement of dynamic sales targets.
- Experience working as single point of contact in market highly regarded.
Skills And Experience
- In depth understanding of the air freight supply chain, key players and business flows.
- Entrepreneurial and energetic with a proactive attitude
- Innovative and strategic thinking
- Highly disciplined and self-motivated with highly developed organisational and time management skills
- Professional and comfortable communicating across organisational hierarchy
- Able to manage cross functional relationships with stakeholders.
- Collaborative and results orientated.
- Excellent interpersonal, communication, influencing and negotiations skills.
- Good analytical skills and comfortable interrogating and using data.
- Autonomous and able to work with high level direction.
Weâll treat you right
Wherever you work within IAG Cargo, youâll play a part in helping us deliver what the world needs and join a diverse and inclusive business thatâs making a difference.
As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:
- A hybrid environment with 3 days a week in the office and two from home.
- From the day you join us, youâll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. Youâll also receive up to 30 discounted âHotlineâ airfares per year for yourself, friends, and family.
- Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
- All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
- For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
- Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Transportation, Logistics, Supply Chain and Storage
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National Account Manager (UKI) employer: IAG Cargo
Contact Detail:
IAG Cargo Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land National Account Manager (UKI)
â¨Tip Number 1
Familiarise yourself with IAG Cargo's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
â¨Tip Number 2
Network with current or former employees of IAG Cargo on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
â¨Tip Number 3
Stay updated on industry trends and news related to air freight and logistics. Being knowledgeable about current events can help you engage in meaningful conversations during interviews and showcase your expertise.
â¨Tip Number 4
Prepare to discuss your experience with managing large accounts and achieving sales targets. Be ready to share specific examples that highlight your skills in relationship management and strategic planning, as these are crucial for the National Account Manager role.
We think you need these skills to ace National Account Manager (UKI)
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience in air freight, logistics, or account management. Focus on your achievements in managing large accounts and meeting sales targets, as these are crucial for the National Account Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at IAG Cargo. Mention specific experiences that demonstrate your understanding of the air freight supply chain and your ability to build strong customer relationships.
Showcase Relevant Skills: Emphasise skills such as strategic thinking, negotiation, and data analysis in your application. Provide examples of how you've successfully used these skills in previous roles to achieve results.
Research IAG Cargo: Familiarise yourself with IAG Cargo's values, products, and market position. This knowledge will help you align your application with their goals and demonstrate your genuine interest in the company.
How to prepare for a job interview at IAG Cargo
â¨Understand the Industry
Make sure you have a solid grasp of the air freight and logistics industry. Familiarise yourself with key players, market dynamics, and current trends. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
â¨Prepare Your Success Stories
Think of specific examples from your past experience where you've successfully managed large accounts or met sales targets. Be ready to discuss these stories in detail, highlighting your strategic thinking and problem-solving skills.
â¨Showcase Your Communication Skills
As a National Account Manager, you'll need to communicate effectively across various levels of an organisation. Practice articulating your thoughts clearly and confidently, and be prepared to engage in discussions about complex contract negotiations.
â¨Demonstrate Your Collaborative Spirit
IAG Cargo values teamwork and collaboration. Be ready to discuss how you've worked with cross-functional teams in the past and how you can contribute to a positive team environment. Highlight your ability to build strong relationships with both internal and external stakeholders.
