Product Architect in London

Looking for a challenge in one of the world's largest airfreight logistics organisations? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world's economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About The Role

Reporting directly to the Head of Technology - Digital Sales, the Product (Digital) Architect bridges business strategy, product vision and technical execution. Operating across both product-focused and solution-focused initiatives, the role ensures that digital solutions are robustly designed, technically sound, and aligned with business goals.

You will analyse business needs, define architectural direction, create technical designs, and partner closely with engineering, product, and delivery teams. You will also collaborate with Enterprise and Domain Architecture to ensure all solutions align with IAG's architectural standards, roadmaps and strategic principles. This role flexes depending on the initiative sometimes shaping the architecture of a digital product, other times defining cross-functional solutions for complex business problems.

What You’ll Do

• People/Relationship
  • Build, develop and maintain sustainable respectful stakeholder relationships.
  • Inspire outcome-based decision making.
  • Lead performance reviews with key stakeholder groups.
• Governance
  • Ensure full adherence to all governance, standards, and processes across the IAG Cargo organisation.
  • Conduct internal functional technology satisfaction surveys and drive continual improvement across the team.
  • Proactively contribute to continual improvement across IAG Cargo, specifically in relation to the Operating Model and ways of working.
• Architecture & Design
  • Define digital architectures that support product vision, business outcomes and enterprise strategy.
  • Design end-to-end solutions using appropriate patterns, technologies and platforms (including cloud).
  • Ensure architectural integrity, alignment to standards, roadmaps, security principles and best practice.
  • Maintain a domain-level view of capabilities, applications and integrations, ensuring consistency and technical quality.
• Delivery & Execution
  • Oversee architectural implementation and ensure quality of delivered solutions.
  • Ensure functional and non-functional requirements are understood, documented and traceable.
  • Manage deviations from the agreed architecture, escalating where required.
  • Plan and review quality checkpoints throughout delivery, ensuring dependencies and risks are identified.
• Product & Market Insight
  • Translate customer and business needs into clear product features and architectural requirements.
  • Conduct market, industry and technology research to guide solution design and product evolution.
  • Drive simplification, minimising customisation and reducing technical debt.
• Stakeholder & Supplier Engagement
  • Build and maintain trusted relationships with stakeholders across business and technology.
  • Influence decision-making and manage differing viewpoints to achieve balanced architectural outcomes.
  • Partner with suppliers and delivery partners, reviewing and approving technical deliverables.
• Governance & Continuous Improvement
  • Ensure full adherence to IAG governance, processes and architectural standards.
  • Conduct and respond to technology satisfaction surveys, driving team and process improvements.
  • Contribute to Digital & IT operating model improvements and ways of working.
  • Help develop and mature architectural capability across IAG Cargo.

It’s All About You

What you’ll bring to IAG Cargo:

• Forming strong stakeholder relationships, with a proven ability of influencing and persuading internally and externally.
• Effective senior stakeholder management, balancing and finding compromises between opposing views and opinions.
• Business partnering, working as a valued partner with senior stakeholders across a diverse operation, delivering a value-added service to business customers.
• Extracting requirements from business stakeholders and documenting them in a succinct manner.
• Ability to recognise priorities and guide others towards the accomplishment of strategic business goals and objectives.
• Embracing and managing both business and IT change as necessary to help shape future direction.
• Ability to work under pressure.
• Innovation - transforming industry trends into practical, cost-effective solutions.
• Identifies and contributes to the continual improvement of analysis capability across the organisation.
• Strong written and verbal communication skills with ability to explain complex IT/technology solutions in a coherent manner.
• Strong risk management skills.
• Displays confidence and resilience, plus an energy to deliver results.
• Confident working under own initiative, as well as part of a team.

Qualifications

Educated to degree level or equivalent experience. Certification in TOGAF or an equivalent qualification in IT architecture.

Experience

Essential Experience:

• Significant experience in an architecture role.
• Proficiency in operating within both Agile and Structured delivery environments.
• Hands-on experience with Azure or AWS cloud platforms.
• Previous track record serving as a Solutions Architect or Technical Architect.

Desirable Experience:

• Experience working in the Logistics, Freight, Courier industry.
• Experience of major technology and business change programs.

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference. As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.
• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
• Flexible bank holiday policy - Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses.
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.