Operations Performance Data Analyst in London

About IAG Cargo. Looking for a challenge in one of the world's largest airfreight logistics organisations? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. At IAG Cargo we open the skies and fly the world to bring people the things they really need. We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world's economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for colleagues and customers alike.

The Operations Performance Data Analyst is a strategic enabler of operational excellence and provides analytical problem-solving and decision support for strategic problems being worked on by the Operations Strategy team. They ensure that data and insight is available in a timely and relevant way to support operations across the global business. They also define and deliver near-real time and historic performance insights to enable operational delivery and improvement.

What You'll Do

• Work with all Worldwide Operations teams to agree and deliver an appropriate suite of operational metrics underpinning performance, cost, customer experience and employee targets.
• Ensure accurate, timely and relevant data and insight is provided to continuously improve operational performance (including KPIs, SLAs, and productivity metrics).
• Analyse performance data trends and conduct root cause analysis to identify prioritised opportunities for improvement.
• Identify trends, risks, and opportunities for performance improvement.
• Develop and maintain dashboards that provide real-time visibility into operational performance.
• Drive improvements through more efficient reporting using automation.
• Identify gaps in data availability and propose practical solutions.
• Scope and lead or support improvement projects as required.
• Contribute to the definition, elaboration, communication and implementation of the Worldwide Operations strategy, taking into account trends, technology and business data.
• Represent Worldwide Operations across IAG Cargo to ensure operational data requirements are clear and delivered.
• Act as the interface between Worldwide Operations and the IAG Cargo Data & Analytics teams to support provision and validation of data, metric development and data visualisation.
• Ensure adherence to the governance structure for regular review of operational performance across all areas.
• Contribute to the provision of reporting on performance data to the IAG Cargo Executive Team via weekly and monthly packs and narratives, and contribute to business reviews.
• Act as key member of the Worldwide Operations Strategy leadership team, providing guidance and support to other functions including Resource Planning and People Performance.

It's all about you

We are looking for a strategic thinker with an investigative mindset and strong analytical rigour. We are not necessarily looking for deep expertise in any particular analytical tools. What we are looking for is someone that can learn new ones fast, enjoys debugging with a calm and methodical approach, has critical thinking to assess data quality, and is able to add value iteratively. You should feel comfortable with ambiguity and have the resourcefulness and curiosity to uncover solutions, even when the tools are not yet perfect and the data is incomplete. You should have excellent communication skills and the ability to engage senior stakeholders with business-focused insights. Experience in data or business analysis is essential, ideally within transportation, logistics, supply chain, or transformation environments. You should be collaborative, proactive, and capable of driving capability uplift and business development through data-led initiatives.

To Apply

To Apply, Candidates Must:

• Hold a 2:2 degree or above (or equivalent) in Data Analytics, Business, Operations Management, or a related highly numeric field.
• Have relevant experience in data or business analysis.
• Have proficiency in MS Office (particularly Excel), SQL and BI tools (e.g., Power BI, Tableau).
• Have the right to live and work full-time in the UK indefinitely.
• Be willing to work in different locations and business functions, duty travel and/or shift work may be required depending on placement.
• Be able to pass a Criminal Record Check.

Nice to Have

It Would Be Helpful, But Not Essential To Have:

• Experience with Lean, Six Sigma or other process improvement methodologies.
• Knowledge of Python as well as AI application to data analysis.
• Familiarity with cloud-based data platforms (e.g., AWS, Snowflake).
• Background in air cargo or complex operational environments.

Benefits

We'll treat you right. Wherever you work within IAG Cargo, you'll play a part in helping us deliver what the world needs and join a diverse and inclusive business that's making a difference. As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.
• From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses.
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.