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For Companies At a Glance
- Tasks: Manage supplier performance and drive compliance in a global logistics network.
- Company: Join IAG Cargo, a leader in airfreight logistics with a collaborative culture.
- Benefits: Enjoy hybrid work, travel perks, and flexible hours from day one.
- Why this job: Make a real impact in logistics while working with innovative technologies.
- Qualifications: Strong analytical skills and experience in supplier management required.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Network Operations, Performance and Compliance Analytics Manager role at IAG Cargo. Looking for a challenge in one of the entertainment world’s largest airfreight logistics organisations? IAG Cargo moves everything—from antibiotics to rhinoceros, gold bullion to avocados and everything in between. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.
We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.
About The Role
This role will support the Business Manager, Global Operations by ensuring consistent management of IAG Cargo’s global network of third‑party ground handling suppliers, driving compliance, and providing strategic and analytical support for transformation initiatives. This role is critical in maintaining service standards, delivering actionable insights, and enabling continuous improvement across the network.
Responsibilities
- Supplier Management
- Standardise the global Customer Service Ground Handling Agreement (SGHA) and Service Level Agreement (SLA) to ensure consistency across operations and suppliers.
- Design, implement, and manage tools for monitoring supplier performance against SGHA and SLA requirements.
- Drive performance consistency across the network, eliminating non‑conformance and leading continuous improvement initiatives.
- Collaborate with Procurement on contract lifecycle management, including scoping, business case creation, setup, termination, and maintaining a central repository of supplier documentation.
- Partner with Procurement and Finance to analyse existing contracts and identify opportunities for improved value and performance.
- Drive renegotiation or consolidation strategies to optimise commercial outcomes.
- Act as custodian of IAG Cargo’s Safety & Security Group data, producing clear reports for senior leadership.
- Coordinate management of change across network operations, ensuring visibility of all change programmes and their impact.
- Analyse operational and compliance data to identify trends and improvement opportunities.
- Produce trend analysis, metrics, and performance dashboards for Ground Services, ensuring transparency across the network.
- Prepare regional Business Review packs and manage associated action plans.
- Design, implement, and govern IAG Cargo’s non‑conformance framework and reporting.
- Leverage advanced analytics, business intelligence, and performance metrics to inform strategy, measure impact, and drive continuous improvement.
- Produce dashboards and reports to track transformation progress and ROI.
- Benchmark performance against industry best practices to maintain competitive advantage.
- Provide transformation support to Network Operations across regional change programmes and strategic initiatives, focusing on automation, digitisation, and process optimisation.
- Identify opportunities for operational efficiency and cost reduction through technology and workflow redesign.
- Project‑manage the administration of regional approvals in line with corporate governance, including tracking business cases, monitoring timelines, and highlighting delays or conflicts.
- Support regional managers in operational reviews, addressing supplier performance issues, and ensuring compliance with standards.
- Identify areas for improvement and implement strategies to drive change, including innovation in processes, tools, and technologies to improve efficiency and effectiveness.
- Develop and manage project plans, timelines, and deliverables, ensuring alignment with business objectives.
- Establish frameworks for ongoing process improvement post‑transformation.
- Monitor adoption of new systems and processes, addressing gaps or resistance.
To Apply, Candidates Must
- Must have the right to live and work full‑time in the UK.
- Must be able to pass a Criminal Record Check.
Key Skills
- Strong analytical and problem‑solving skills; proficiency in Excel, BI tools, and data visualisation.
- Experience in supplier performance management, SLA governance, and operational compliance.
- Knowledge of aviation operations, safety, and security standards is desirable.
- Project management experience within a complex, global operational environment.
- Excellent communication and stakeholder engagement skills.
- Ability to work in a fast‑paced, multi‑regional environment.
Benefits
A hybrid environment with 3 days a week in the office and two from home. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
Network Operations, Performance and Compliance Analytics Manager in London employer: IAG Cargo
Contact Detail:
IAG Cargo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations, Performance and Compliance Analytics Manager in London
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those at IAG Cargo. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching IAG Cargo’s values and recent projects. Show us how your skills align with their mission of keeping the world’s economies turning.
✨Tip Number 3
Practice your analytical skills! Be ready to discuss how you’ve used data to drive performance improvements in past roles. We love seeing candidates who can back up their claims with solid examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Network Operations, Performance and Compliance Analytics Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Network Operations, Performance and Compliance Analytics Manager role. Highlight your relevant experience in supplier performance management and operational compliance to show us you’re the perfect fit!
Show Off Your Analytical Skills: Since this role requires strong analytical abilities, don’t shy away from showcasing your proficiency in Excel and BI tools. Include specific examples of how you've used data to drive improvements in past roles – we love a good success story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application that gets straight to the heart of what you can bring to the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team at IAG Cargo!
How to prepare for a job interview at IAG Cargo
✨Know Your Numbers
As a Network Operations, Performance and Compliance Analytics Manager, you'll need to demonstrate your analytical prowess. Brush up on key metrics related to supplier performance and compliance. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Project Management Skills
This role involves managing change and driving transformation initiatives. Prepare examples of projects you've led, focusing on how you managed timelines, stakeholder engagement, and delivered results. Highlight any experience with automation or process optimisation.
✨Understand the Industry Landscape
Familiarise yourself with the airfreight logistics sector and IAG Cargo's position within it. Be prepared to discuss industry trends, challenges, and how you can contribute to maintaining competitive advantage through innovative strategies.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle compliance issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your ability to drive continuous improvement and manage supplier relationships effectively.
