IT Vendor Manager in London

Looking for a challenge in one of the world's largest airfreight logistics organisations? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world's economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About The Role

The IT Vendor Manager at IAG Cargo works within the IT Transformation and Office of the CDIO (OCDIO) function, with ownership of the vendor landscape across all teams within the Cargo Digital & IT function. The role supports the establishment and embedding of key Vendor Management capabilities for the IT function.

What You'll Do

• Define and embed a strategic vendor model across all areas of Cargo Digital IT, including Innovation, Solution Delivery, Operations & Infrastructure and Cyber.
• Deliver capabilities that drive transparency, simplification and automation into IAG Cargo through vendors.
• Produce reporting to monitor that all applicable vendor services being delivered into IAG Cargo are aligned to agreed contractual obligations and meet agreed expectations.
• Produce reporting that delivers visibility of IT vendor spend across IAG Cargo Digital & IT, supporting both supplier management, cost reporting and forecasting, and facilitating commercial discussions with suppliers.
• Engage in vendor selection activities across all areas of Digital & IT.
• Support the drive of cost reduction within the relevant area of IAG Cargo IT, with responsibility for delivering the associated task assigned.
• Support the resolution of vendor disputes as they may arise.

It's All About You

What you'll bring to IAG Cargo:

• Ensure contracts stay aligned to business needs through key stakeholder engagement, to understand and shape business requirements for the short and long term.
• Thoroughly review existing contracts, to avoid disputes and have the best possible outcomes for Cargo IT, and drive excellence in new contracts and contract renewals.
• Produce data-driven reporting to measure vendor performance and address identified gaps through improvement plans or contractual levers.
• Build commercial transparency with vendors to drive robust pricing models.
• Ensure services delivered by vendors are correctly measured and associated SLAs and KPI metrics are fit for purpose, adding value to the operating companies.
• Support the management of vendor relationships, creating a positive and collaborative working environment for the betterment of IAG Cargo.

Skills And Experience

• Has a minimum of 5 years working in a vendor management function.
• Experienced working with vendors who operate with offshore, near shore and on-site models.
• Demonstrates and applies a deep understanding of third-party supplier management principles.
• Demonstrates and applies deep understanding of service value.
• Demonstrates and applies strong understanding of IT contracts.
• Supports the implementation of changes to help shape the future direction of 3rd party relationships.
• Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across organisation.
• Excellent Microsoft PowerPoint and Excel skills.
• Fluent written and spoken English.

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities.

We'll treat you right

Wherever you work within IAG Cargo, you'll play a part in helping us deliver what the world needs and join a diverse and inclusive business that's making a difference. As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.
• From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
• Flexible bank holiday policy - Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses.
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.