At a Glance
- Tasks: Lead the digital product strategy for IAG Cargo's commercial platforms and ensure operational excellence.
- Company: Join a diverse and inclusive team at IAG Cargo, making a global impact.
- Benefits: Enjoy hybrid work, travel perks, gym access, and continuous learning opportunities.
- Other info: Be part of a dynamic environment with excellent career growth potential.
- Why this job: Shape the future of air cargo with innovative technology and strategic partnerships.
- Qualifications: Experience in product strategy and strong stakeholder management skills required.
The predicted salary is between 60000 - 80000 € per year.
About The Role
The Commercial Platform Lead – Global Joint Business & Commercial Platforms is accountable for the end‑to‑end performance and evolution of IAG Cargo’s commercial platforms (booking, selling, distribution, availability) and for shaping and executing the digital product strategy that powers our trilateral cargo Joint Business. You will own the platform vision and roadmap, translate Joint Business priorities into technology outcomes, and ensure day‑to‑day reliability, adoption and value realisation across IAG Cargo and partner carriers. Operating at the intersection of Product, Commercial and Operations, you’ll lead cross‑partner governance, steer vendor delivery, and influence strategic investment to unlock sustained commercial growth.
What You’ll Do
- Joint Business product leadership & strategy: Own the Joint Business digital product strategy and multi‑year roadmap, aligning with commercial goals, partner integration needs and future growth; influence enterprise planning and investment decisions. Turn Joint Business priorities into clear product deliverables, sequencing near‑term value with long‑term platform direction; define success metrics and track outcomes. Represent IAG Cargo in Joint Business governance, aligning digital initiatives and delivery across carriers and vendors, resolving issues, and managing changing requirements.
- Commercial platform ownership & performance: Lead the day‑to‑day operational cadence for Booking & Selling, ensuring incident management, escalation handling and SLA adherence across platforms and partners. Maintain and govern core distribution rule sets, including routing logic, connection parameters, scope rules, availability behaviour and commercial guardrails, to optimise conversion and yield. Own performance reporting (booking success rates, right‑first‑time confirmations, manual touch indicators, defect reduction) and drive continuous improvement with clear SOPs.
- Change, delivery & adoption: Lead cross‑functional delivery and change with directorates, partners and vendors to ensure new capabilities are adopted, supported and embedded into daily Joint Business and IAG Cargo operations. Manage phased feature delivery, balancing short‑term value realisation with the broader platform roadmap.
- Partner, vendor & stakeholder leadership: Engage senior stakeholders across IAG Cargo and Joint Business partners to align strategy, resolve trade‑offs and maintain delivery momentum. Oversee key vendor relationships, including selection, integration and performance management against evolving partnership needs.
- Commercial impact & innovation: Support Revenue Management & Pricing in deploying commercial guardrails, enhancing pricing/availability behaviours, and testing revenue‑impacting changes safely. Identify and develop innovation opportunities, from new industry standards to emerging technologies that advance our core business and Joint Business partnership.
It’s All About You
What you’ll bring to IAG Cargo: Proven ability to manage and influence senior stakeholders across multiple organisations and cultures. Strong written, visual and verbal communication; executive presence. Excellent commercial acumen with a strategic product mindset; comfort with ambiguity and creating clarity. Advanced analytical and problem‑solving skills; define success metrics and communicate impact. Demonstrated strength in cross‑functional delivery across tech, commercial and operational domains; Agile familiarity. Operational rigour in running incident/SLA cadences and driving defect reduction and SOP improvements.
Skills And Experience
- Product strategy, platform development or digital transformation in a complex operational industry (preferably air cargo/aviation).
- Success leading delivery of digital capabilities in a matrixed or multi‑partner (alliance/joint business) environment.
- Exposure to air cargo commercial processes, distribution/availability and interline/joint‑business partnerships.
- Proven experience with booking, distribution, pricing or operational systems; ability to translate operational issues into structured process and configuration changes.
We’ll treat you right
Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference. As well as a competitive salary and bonus, we offer a range of benefits to support our colleagues, which include:
- A hybrid environment with 3 days a week in the office and two from home.
- From the day you join us, you’ll get access to staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines; you’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends and family.
- Flexible bank holiday policy – individuals not on shift can swap statutory public holidays.
- All colleagues get access to LinkedIn Learning and Rosetta Stone language courses.
- For health and wellbeing we offer a free onsite gym facility and access to the UNMIND app and a community of Mental Health First Aiders.
- Access to discounts on Apple, cinema tickets and other perks through Perks at Work.
Diversity and Inclusion
Our recruitment procedures positively support our diversity and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.
Commercial Platform Lead in London employer: IAG Cargo
IAG Cargo is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to lead innovative digital strategies in the air cargo industry. With a hybrid working model, competitive benefits including extensive travel perks, and a strong commitment to professional development through resources like LinkedIn Learning, IAG Cargo empowers its team members to thrive both personally and professionally while making a meaningful impact in global logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Platform Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in relation to the role of Commercial Platform Lead. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the job description. Highlight your ability to manage stakeholders and lead cross-functional teams, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Commercial Platform Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of Commercial Platform Lead, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear, concise, and free of jargon. Use straightforward language to demonstrate your ability to convey complex ideas effectively – we love a good storyteller!
Highlight Your Analytical Mindset:The role requires advanced analytical skills, so be sure to include examples of how you've used data to drive decisions or improvements in past roles. We’re keen to see how you define success metrics and track outcomes, so make it count!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be part of our journey to deliver what the world needs. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at IAG Cargo
✨Know Your Product Strategy
Make sure you understand the digital product strategy and roadmap for the role. Be ready to discuss how you would align Joint Business priorities with technology outcomes, and think about specific examples from your past experience that demonstrate your ability to influence enterprise planning.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about your experience managing senior stakeholders across different organisations. Think of instances where you successfully resolved trade-offs or maintained delivery momentum, and be ready to share how you communicated effectively in those situations.
✨Demonstrate Operational Rigor
Be prepared to discuss your approach to incident management and SLA adherence. Highlight any experience you have with performance reporting and continuous improvement, especially in a complex operational environment like air cargo or aviation.
✨Emphasise Your Analytical Skills
Since the role requires advanced analytical and problem-solving skills, come equipped with examples of how you've defined success metrics and communicated impact in previous roles. Show how you can turn operational issues into structured process improvements.
