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For Companies At a Glance
- Tasks: Manage software applications, ensuring they meet business needs and performance standards.
- Company: Join IAG Cargo, a leading airfreight logistics organisation with a global impact.
- Benefits: Enjoy hybrid work, travel perks, and access to wellness resources.
- Why this job: Be part of a team that keeps the world moving and makes a real difference.
- Qualifications: Experience in IT Service Management and strong communication skills required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a challenge in one of the world's largest airfreight logistics organisations? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need. We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world's economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.
An Application Service Manager (ASM) plays a crucial role in overseeing the delivery and management of software applications within IAG Cargo including, but not limited to, ensuring that applications are delivered effectively and meet business requirements. This includes managing service levels, uptime, and performance.
What You'll Do
- Stakeholder Communication: Acting as a liaison between technical teams, business units, and external partners to ensure alignment on application needs and priorities.
- Incident and Problem Management: Overseeing the resolution of application-related incidents, analysing root causes, and implementing preventive measures.
- Change Management: Managing changes to applications, including updates and enhancements, while minimizing disruption to users and services.
- Performance Monitoring: Utilizing monitoring tools to track application performance and user satisfaction, and making recommendations for improvements.
- Budget Management: Assisting in budget planning for application services, ensuring cost-effectiveness while maintaining quality and performance.
- Compliance and Security Oversight: Ensuring that applications adhere to regulatory standards and security protocols.
- Team Leadership: Leading and mentoring teams responsible for application support and development, fostering collaboration and continuous improvement.
- Vendor Management: Collaborating with third-party vendors to ensure that service levels and deliverables are met.
- Documentation and Reporting: Maintaining documentation of processes, service levels, and performance metrics, and providing regular reports to management.
These activities help ensure that applications run smoothly, align with business goals, and provide value to users.
It's All About You
What you'll bring to IAG Cargo:
- Experience: Significant experience in IT Service Management, with a focus on Application Service Management and Service Delivery. Proven experience in managing multiple business critical applications in a fast paced, complex environment.
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications: ITIL v4 Foundation.
- Skills: Strong knowledge of well-established applications (SAP, Oracle etc), strong IT service management frameworks (ITIL), good project management skills, with experience in transition or change management, strong communication skills and the ability to manage multiple stakeholders and work across cross-functional teams, ability to manage multiple projects concurrently, experience with service management tools (e.g., ServiceNow, Jira, Confluence).
Desirable Requirements:
- Experience of working in the Airline Industry.
- ITIL Intermediate or Expert (especially in Service Design, Service Introduction / Transition).
- Working knowledge of MS tools; e.g. SharePoint, Visio.
This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities.
Wherever you work within IAG Cargo, you'll play a part in helping us deliver what the world needs and join a diverse and inclusive business that's making a difference.
As well as a competitive salary and bonus, we offer a range of benefits to support our colleagues, which include:
- A hybrid environment with 3 days a week in the office and two from home.
- From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
- Flexible bank holiday policy - Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
- All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses.
- For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.
- Access to discounts on Apple, cinema tickets and loads of other goodies through Perks at work.
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.
Application Manager in London employer: IAG Cargo
Contact Detail:
IAG Cargo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at IAG Cargo. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for interviews by researching IAG Cargo's values and recent projects. Show us how your skills align with their mission of keeping the world’s economies turning. Tailor your examples to highlight your experience in IT Service Management.
✨Tip Number 3
Practice your communication skills! As an Application Service Manager, you'll need to liaise with various stakeholders. Mock interviews with friends can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the IAG Cargo team.
We think you need these skills to ace Application Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT Service Management and Application Service Management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you successfully managed stakeholder relationships or resolved conflicts.
Highlight Your Technical Know-How: We’re looking for someone with a solid understanding of applications like SAP and Oracle. Be sure to mention any specific tools or frameworks you’ve worked with, especially ITIL, as this will show us you’re well-prepared for the challenges ahead.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about IAG Cargo and what we stand for.
How to prepare for a job interview at IAG Cargo
✨Know Your Applications
Make sure you have a solid understanding of the applications you'll be managing, like SAP or Oracle. Brush up on their functionalities and how they align with business needs, as this will show your technical expertise and readiness for the role.
✨Master Stakeholder Communication
Since you'll be acting as a liaison between various teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with stakeholders in the past, especially in complex environments.
✨Showcase Incident Management Skills
Be ready to discuss your experience with incident and problem management. Think of specific instances where you identified root causes and implemented solutions, as this will demonstrate your proactive approach to service delivery.
✨Highlight Change Management Experience
Change is constant in application management. Prepare to talk about your experience with managing changes to applications, including any challenges you faced and how you minimised disruption. This will show your ability to handle transitions smoothly.
