IT Project Manager

Looking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

About The Role

Reporting directly to the Head of Technology, the Project Manager takes full accountability for the successful delivery of all technology solution deliverables within business projects to pre‑agreed time, cost and quality criteria. You will be accountable for the successful mobilisation, delivery and handover of all technology solutions using both waterfall and agile methodologies. This includes managing both internal and external resources, managing all IT spend within the project and ensuring the solution supports the business in realising the associated benefits of the project.

What You’ll Do

• Build, develop and maintain sustainable respectful stakeholder relationships.
• Inspire outcome‑based decision making.
• Lead performance reviews with key stakeholder groups.

Governance

• Member/Invitee of the following boards: Project Delivery Board, Steer Co’s, Triage Meetings, Financial Approval Boards, Portfolio Review Board.
• Ensure full adherence to all governance, standards, and processes across the IAG Cargo organisation.
• Conduct internal functional technology satisfaction surveys and drive continual improvement across the team.
• Proactively contribute to continual improvement across IAG Cargo, specifically in relation to the Operating Model and ways of working.

Responsibilities

• Serve as the single point of contact between the project team and all technology resources, ensuring clear communication and alignment on IT deliverables.
• Oversee the end‑to‑end delivery of IT solutions partnering with our suppliers, validating project delivery methodologies and ensuring alignment of deliverables to project objectives.
• Ensure the creation and maintenance of the Solution Delivery plan to monitor and track progress.
• Apply and enforce delivery governance, ensuring all project lifecycle activities follow agreed standards and methodologies (waterfall and agile).
• Develop and maintain the Solution Delivery Plan, tracking milestones, dependencies, risks, and progress against schedule.
• Manage project financials for all IT‑related spend, including budget forecasting, approval of expenditure, and tracking of actuals to ensure compliance with agreed budget.
• Lead project initiation activities, ensuring successful mobilisation, clear objectives, and defined high‑level business requirements.
• Define and validate the IT scope together with IT Business analyst and solution architect, confirming alignment with business needs, benefits, expected outcomes, and high‑level KPIs.
• Assure the quality of technology solutions, coordinating with Solution Assurance teams and managing defect resolution across the lifecycle.
• Direct the deployment of technology changes, ensuring smooth go‑lives and resolution of any post‑deployment issues.
• Manage the transition of solutions into support, ensuring all service acceptance criteria are met and operational readiness is achieved.
• Coordinate internal IT teams and external vendors, ensuring effective resource utilisation and seamless delivery across multiple projects.
• Oversee third‑party statements of work, tracking vendor performance, deliverables, and associated costs.
• Monitor and report project performance, using appropriate tools to measure progress against plan, KPIs, and benefits.
• Communicate accurate and timely project updates to business stakeholders and portfolio governance bodies.
• Identify, assess, and mitigate project risks, protecting delivery timelines, costs, and quality.
• Control project changes, managing adjustments to scope, schedule or budget using established change‑management processes.

It’s All About You

Skills

• Ability to execute projects in multiple different methodologies including Agile, Scrum, Waterfall and operating in a product orientated organisation.
• Ability to explain complex IT/technology solutions in a coherent manner.
• Strong workshop leader and facilitator.
• Effective senior stakeholder management.
• Business partnering across a diverse operation.
• Strong analytical approach.
• Ability to recognize priorities based on limited or ambiguous information.
• Embracing and managing business and IT change.
• Contributes to continual improvement.
• Strong written and verbal communication skills.
• Educated to degree level.

Experience

• Experience in a senior business/client partnering/relationship role.
• Proven and demonstrable track record of successfully managing and leading projects in a multinational environment.
• Experience across multiple countries and cultures.
• Proven track record of using project and portfolio management and/or Agile methodologies (e.g., PRINCE2, MSP, SAFe).

Desirable Experience

• Experience of using project, programme and portfolio management tools (e.g., MS Project, Portfolio for Jira, SAP PPM, MS PPM, HP PPM, Primavera).
• Experience in Logistics, Freight, Courier industry.
• Experience in multi-entity, multi-country operating companies.
• Experience in major technology and business change programs.

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference. As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.
• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines.
• You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
• Flexible bank holiday policy – Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses.
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.