IAG Cargo is seeking a Senior Customer Support Manager to lead our global customer support function, overseeing multiple centres and overseas hubs while ensuring exceptional service delivery and adherence to SLAs. You will drive continuous improvement initiatives, manage escalations, and foster a high-performing, customer-centric team across the organisation.
The role requires strong leadership, strategic thinking, and the ability to analyse performance data to deliver tangible improvements in
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Global Customer Support Lead – Logistics & SLA Excellence in Hounslow employer: IAG Cargo
IAG Cargo is an excellent employer that fosters a collaborative and innovative work culture, where Solutions Architects can thrive in a hybrid environment. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to work with cutting-edge technologies like Azure and AWS. Our commitment to supporting our team members ensures that you will find meaningful and rewarding employment while contributing to impactful technology solutions.
