Digital Sales Specialist in Hounslow

Join to apply for the Digital Sales Specialist role at IAG Cargo. Looking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

As part of IAG Cargo’s Digital Sales team, the Digital Sales Executive is at the forefront of transforming how we engage with customers. This role is focused on driving digital adoption, increasing self-service bookings, and growing digital revenue across assigned accounts and markets. You will be responsible for managing a portfolio of customers, educating them on our digital tools, and supporting them through the quoting and booking process. Your work will directly contribute to shifting sales towards scalable, low-cost digital channels — a core strategic objective for IAG Cargo. This is a highly commercial and customer-facing role requiring strong communication skills, digital fluency, and a passion for enabling change.

What You’ll Do

• Account Ownership – Manage a portfolio of digital-only customers and markets, owning digital adoption and revenue performance.
• Onboard and educate customers on IAG Cargo’s self-service platforms and tools, resolving issues that hinder digital engagement.
• Proactively stimulate the digital sales funnel, initiating activity with targeted outreach campaigns and digital market reach activities and initiatives.
• Deliver to Strategic Goals – Deliver on targets related to digital revenue, customer migration to self-service, and cost of sale reduction.
• Contribute to product development and campaign planning by sharing customer insights.
• Champion the use of digital tools across customer groups, helping reduce manual intervention in sales and booking.
• Support the rollout of digital-only markets or new capabilities as needed.
• Customer Engagement – Conduct regular outreach (via email, video calls, or digital campaigns) to maintain customer relationships and support adoption.
• Promote digital-only offers, campaigns, or capabilities to encourage repeat usage.
• Monitor account-level performance using dashboards and reports, identifying drop-off points and improvement opportunities.

What You’ll Bring

• Customer engagement – Confident communicator who builds trust and explains digital tools clearly.
• Sales drive – Commercially focused and motivated by targets and outcomes.
• Digital curiosity – Embraces technology and looks for smarter ways to solve problems.
• Initiative – Takes ownership of accounts and follows through to deliver results.
• Experience in a customer-facing B2B sales or account management role.
• Familiarity with digital sales platforms, CRM tools, or online quoting/booking tools.
• Proven ability to influence customer behaviour and deliver sales outcomes.
• Strong written and verbal communication skills.
• Comfortable using CRM systems (e.g. Salesforce), Excel, and digital communication tools.
• Data-driven approach to performance and prioritisation.
• Organised, proactive, and comfortable working in a fast-paced, changing environment.

Benefits

• A hybrid environment with 3 days a week in the office and two from home.
• Staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines, plus up to 30 discounted “Hotline” airfares per year for you, friends, and family.
• Flexible bank holiday policy – swap statutory public holidays for days you choose off.
• Access to LinkedIn Learning and Rosetta Stone language courses.
• Free onsite gym facility and access to UNMIND app and Mental Health First Aiders.
• Discounts on Apple, cinema tickets, and other perks through Perks at Work.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.