At a Glance
- Tasks: Lead the digital product strategy for IAG Cargo's commercial platforms and drive operational excellence.
- Company: Join IAG Cargo, a global leader in airfreight logistics with a collaborative culture.
- Benefits: Enjoy hybrid working, travel perks, wellness support, and continuous learning opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact in logistics while shaping the future of air cargo technology.
- Qualifications: Experience in product strategy and strong stakeholder management skills required.
The predicted salary is between 60000 - 80000 € per year.
Looking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need. We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.
About the role
The Commercial Platform Lead – Global Joint Business & Commercial Platforms is accountable for the end‑to‑end performance and evolution of IAG Cargo’s commercial platforms (booking, selling, distribution, availability) and for shaping and executing the digital product strategy that powers our trilateral cargo Joint Business. You will own the platform vision and roadmap, translate Joint Business priorities into technology outcomes, and ensure day‑to‑day reliability, adoption and value realisation across IAG Cargo and partner carriers. Operating at the intersection of Product, Commercial and Operations, you’ll lead cross‑partner governance, steer vendor delivery, and influence strategic investment to unlock sustained commercial growth.
What you’ll do
- Joint Business product leadership & strategy: Own the Joint Business digital product strategy and multi‑year roadmap, aligning with commercial goals, partner integration needs and future growth; influence enterprise planning and investment decisions. Turn Joint Business priorities into clear product deliverables, sequencing near‑term value with long‑term platform direction; define success metrics and track outcomes. Represent IAG Cargo in Joint Business governance, aligning digital initiatives and delivery across carriers and vendors, resolving issues, and managing changing requirements.
- Commercial platform ownership & performance: Lead the day‑to‑day operational cadence for Booking & Selling, ensuring incident management, escalation handling and SLA adherence across platforms and partners. Maintain and govern core distribution rule sets, including routing logic, connection parameters, scope rules, availability behaviour and commercial guardrails, to optimise conversion and yield. Own performance reporting (booking success rates, right‑first‑time confirmations, manual touch indicators, defect reduction) and drive continuous improvement with clear SOPs.
- Change, delivery & adoption: Lead cross‑functional delivery and change with directorates, partners and vendors to ensure new capabilities are adopted, supported and embedded into daily Joint Business and IAG Cargo operations. Manage phased feature delivery, balancing short‑term value realisation with the broader platform roadmap.
- Partner, vendor & stakeholder leadership: Engage senior stakeholders across IAG Cargo and Joint Business partners to align strategy, resolve trade‑offs and maintain delivery momentum. Oversee key vendor relationships, including selection, integration and performance management against evolving partnership needs.
- Commercial impact & innovation: Support Revenue Management & Pricing in deploying commercial guardrails, enhancing pricing/availability behaviours, and testing revenue‑impacting changes safely. Identify and develop innovation opportunities, from new industry standards to emerging technologies that advance our core business and Joint Business partnership.
It's all about you
What you’ll bring to IAG Cargo:
- Proven ability to manage and influence senior stakeholders across multiple organisations and cultures.
- Strong written, visual and verbal communication; executive presence.
- Excellent commercial acumen with a strategic product mindset; comfort with ambiguity and creating clarity.
- Advanced analytical and problem‑solving skills; define success metrics and communicate impact.
- Demonstrated strength in cross‑functional delivery across tech, commercial and operational domains; Agile familiarity.
- Operational rigour in running incident/SLA cadences and driving defect reduction and SOP improvements.
Skills and Experience
- Product strategy, platform development or digital transformation in a complex operational industry (preferably air cargo/aviation).
- Success leading delivery of digital capabilities in a matrixed or multi‑partner (alliance/joint business) environment.
- Exposure to air cargo commercial processes, distribution/availability and interline/joint‑business partnerships.
- Proven experience with booking, distribution, pricing or operational systems; ability to translate operational issues into structured process and configuration changes.
We’ll treat you right
Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference. As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:
- A hybrid environment with 3 days a week in the office and two from home.
- From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
- Flexible bank holiday policy—Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
- All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses.
- For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.
- Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work.
Diversity and Inclusion
Our recruitment procedures positively support our diversity and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.
Commercial Platform Lead in Hounslow employer: IAG Cargo
IAG Cargo is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to make a meaningful impact in the global logistics sector. With a strong focus on professional growth, we offer extensive training opportunities, including access to LinkedIn Learning and Rosetta Stone courses, alongside competitive benefits such as flexible working arrangements and generous travel perks. Join us in a collaborative environment that values innovation and diversity, and be part of a team dedicated to delivering essential goods worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Platform Lead in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the role. Keep it concise and focus on what you can bring to the table at IAG Cargo.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining IAG Cargo and contributing to our mission.
We think you need these skills to ace Commercial Platform Lead in Hounslow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Commercial Platform Lead role. Highlight your experience in product strategy and digital transformation, as these are key aspects of the job.
Showcase Your Communication Skills:Since strong written communication is crucial for this role, ensure your application is clear, concise, and free of jargon. Use bullet points where necessary to make it easy for us to read and understand your achievements.
Demonstrate Your Analytical Mindset:In your application, provide examples of how you've used analytical skills to drive performance improvements or solve complex problems. This will show us that you can handle the operational rigour required for the position.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes tracking your application a breeze!
How to prepare for a job interview at IAG Cargo
✨Know Your Platforms
Before the interview, dive deep into IAG Cargo's commercial platforms. Understand how booking, selling, and distribution work in the airfreight logistics sector. This knowledge will help you speak confidently about how you can enhance these systems.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed and influenced senior stakeholders in previous roles. Highlight your communication skills and ability to navigate complex organisational structures, as this is crucial for the Commercial Platform Lead position.
✨Demonstrate Analytical Prowess
Be ready to discuss your analytical and problem-solving skills. Bring specific examples of how you've defined success metrics and tracked outcomes in past projects. This will show your capability to drive continuous improvement in performance reporting.
✨Emphasise Cross-Functional Collaboration
Since the role involves working across various teams, prepare to talk about your experience in cross-functional delivery. Share stories that illustrate your ability to lead change and ensure new capabilities are adopted effectively within a team environment.
