Cargo Operations and Planning Manager in Hounslow

Looking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo we are in the business of moving things. From antibiotics to groundbreaking tech, gold bullion to avocados and everything in between. We move cargo that positively impacts society worldwide. Whatever people need, wherever they are. At IAG Cargo we open the skies and fly the world to bring people the things they really need.

About the role

The Cargo Operations and Planning Manager holds ultimate accountability for executing the Premia operational plan by providing clear direction, proactive decision making and communicating effectively to a large team. The Premia facility is a semi automated warehouse operation, unique in its design, and crucial to this role is an ability to manage high quality operational performance whilst using new systems and data to oversee and adjust the performance of the automated elements of the building.

Responsibilities include monitoring and reporting on Premia operations' health, tracking and optimising operational performance/systems, driving effective communication with various departments internally and externally, and providing guidance to a team of direct reports. With a focus on continuous improvement, the Cargo Operations and Planning Manager collaborates with stakeholders throughout the organisation to identify and implement business changes. Driving process improvements and devising innovative planning strategies are key parts of this role aimed at enhancing operational outcomes and improving customer experience for our premium product offering.

What you’ll do

• Accountable for the performance of the Premia operation whilst leading circa 75 warehouse, data and retail colleagues.
• Use a range of data sources and an understanding of workflow principles to produce a shift by shift operational plan that maximises performance delivery.
• A subject matter expert for the running of the semi-automated warehouse, which is unique in its design worldwide.
• Lead local industrial relations discussions with trade unions.
• Lead, manage and coach a team to ensure productivity and performance targets are met whilst safety and security are never compromised.
• Provide on shift direction and management to operational areas through effective communication, shift briefings and on shift management of a large industrialised workforce.
• Analyse and interpret complex situations and respond accordingly to effectively deliver the operational plan.
• Accountable manager for Premia’s operational performance when communicating internally within IAG Cargo and with external stakeholders including British Airways, Heathrow Airport and IAG Cargo customers.
• Collaborate with service partners to ensure that the environment, facilities, systems, and materials are available to deliver a smooth and efficient operation.
• Own Business Contingency Plans and Local Operating Procedures for Premia. Responsible for implementing plans to mitigate operational risk on the day.
• Support and take accountability for the delivery of strategic projects, collaborating with internal and external stakeholders to drive improvement in the Premia operation.
• Support and drive the culture of continuous improvement though lean techniques and leadership.
• Management of performance and people policies for a team of direct reports.

It's all about you

What you’ll bring to IAG Cargo:

• Leadership: Ability to lead and motivate a team, provide clear direction, and foster a positive work environment.
• Communication: Strong verbal and written communication skills to effectively convey information to various stakeholders, including team members, other departments, and senior management.
• Organisational Skills: Capacity to manage multiple tasks and priorities, coordinate resources efficiently, and ensure smooth operations.
• Problem-Solving: Aptitude for identifying issues, analysing data, and implementing solutions to improve operational efficiency and address challenges.
• Analytical Thinking: Capability to assess data, trends, and performance metrics to make informed decisions and drive strategic planning using modern warehouse management systems.
• Technical Proficiency: Familiarity with modern IT systems and tools used in logistics operations.
• Customer Focus: Commitment to understanding customer needs and delivering exceptional service, with a focus on enhancing the overall customer experience.
• Adaptability: Ability to adapt to changing circumstances, such as fluctuations in demand, unforeseen disruptions, or evolving business requirements.
• Collaboration: Skill in working collaboratively with cross-functional teams, fostering partnerships, and aligning efforts to achieve common goals.
• Attention to Detail: Thoroughness in monitoring operations, ensuring accuracy in planning, and adhering to regulatory requirements and quality standards.
• Continuous Improvement: Desire to drive innovation and pursue opportunities for process optimisation and operational excellence.
• Knowledge of Regulatory Compliance: Understanding of relevant laws, regulations, and industry standards governing cargo operations, safety, and security.

Skills and Experience:

• Educated to degree level or relevant working experience.
• H&S Qualifications (preferred).
• Demonstrated experience in people management, including the ability to motivate, coach, and develop teams effectively.
• Proficiency in using warehouse management systems or creating logistic delivery plans.
• Knowledge of IAG Cargo systems such as iCargo, Cargo Compact, FLY, ATR (not essential).

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference. As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
• Flexible bank holiday policy - Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses.
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work.

Diversity and Inclusion

Our recruitment procedures positively support our diversity and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.