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- Tasks: Lead and transform warehouse operations for a global logistics leader.
- Company: Join IAG Cargo, a top airfreight logistics brand under International Airlines Group.
- Benefits: Enjoy hybrid work, travel perks, flexible holidays, and wellness support.
- Why this job: Be part of a dynamic team driving innovation and operational excellence in logistics.
- Qualifications: Strategic thinker with experience in operational management and continuous improvement.
- Other info: Diversity and inclusion are at the heart of our recruitment process.
The predicted salary is between 48000 - 72000 £ per year.
Looking for a challenge in one of the world’s largest airfreight logistics organisations?
At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.
Weare the logistics and cargo brand of International Airlines Group (Aer Lingus,British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keepingthe world’s economies turning, and do everything with determined attitudes,curious minds, collaborative actions and heartfelt pride. Join us at ourglobally recognised logistics business, where we are building a great place towork for customers and colleagues alike.
About the role
As Head of Warehouse, you will lead the strategic development and transformation of our warehouse operations. You will be responsible for delivering the IAG Cargo Operations business plan, driving innovation, and embedding a culture of continuous improvement. This role is pivotal in modernising our operational capabilities, enhancing service delivery, and positioning the warehouse as a centre of excellence within the global cargo network
What you’ll do
- Single point of accountability for the operational management of freight handled by IAG Cargo
- Strategic Leadership: Develop and execute a long-term vision for warehouse operations aligned with IAG Cargo’s strategy.
- Operational Excellence: Lead the transformation of warehouse processes to improve efficiency, scalability, and resilience.
- Innovation & Automation: Champion the adoption of new technologies, automation, and digital tools to future-proof operations.
- Performance Management: Deliver against KPIs for service quality, cost efficiency, and operational reliability.
- Customer-Centric Culture: Ensure exceptional service delivery and rapid service recovery, enhancing the customer experience.
- People Development: Build and nurture high-performing teams through coaching, development, and inclusive leadership.
- Change Management: Lead change initiatives, ensuring smooth transitions and stakeholder engagement across all levels.
- Compliance & Safety: Maintain rigorous standards in health, safety, security, and customs compliance.
- Crisis & Contingency Planning: Act as a key member of the Crisis Management Team, ensuring robust response plans are in place.
- Data-Driven Operations: Utilize data analytics and digital dashboards to monitor performance, identify trends, and drive proactive decision-making.
- Manage relationships with third-party airline partners, ensuring freight is handled to the highest standards and service expectations are consistently met.
It\’s all about you
What you’ll bring to IAG Cargo:
- Strategic thinking with a strong operational mindset
- Proven ability to lead transformation and change
- Expertise in Lean Six Sigma, Kaizen, and continuous improvement
- Strong communication, influencing, and stakeholder management skills
- Decisive leadership in high-pressure environments
- Analytical and data-driven decision-making
Skills and Experience:
- Track record of managing large industrial teams in a lean environment
- Demonstrated success in driving operational development and innovation
- Complete and effective recovery of operational problems
- Knowledge and application of Health, Safety and Security legislation (advantageous)
- Cargo/Airline Operations experience (desirable)
- Manufacturing Operations Experience where Lean/ Continuous improvement was deployed
- Experience with large-scale facility transitions or expansions
- Familiarity with warehouse management systems (WMS) and ERP platforms
- Experience in unionised environments and industrial relations
We’ll treat you right
Wherever you work within IAG Cargo, you’ll play a part in helping usdeliver what the world needsand join a diverse and inclusive business that’s making a difference.
As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:
- A hybrid environment with 3 days a week in the office and two from home.
- From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
- Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
- All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
- For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
- Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.
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Head of Warehouse employer: IAG Cargo
Contact Detail:
IAG Cargo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Warehouse
✨Tip Number 1
Familiarise yourself with IAG Cargo's operations and values. Understanding their commitment to innovation and customer-centric culture will help you align your experience and vision with their goals during discussions.
✨Tip Number 2
Highlight your experience in leading transformation initiatives. Be prepared to discuss specific examples where you've successfully implemented Lean Six Sigma or similar methodologies to improve operational efficiency.
✨Tip Number 3
Demonstrate your ability to manage large teams in high-pressure environments. Share stories that showcase your leadership style, particularly how you foster a culture of continuous improvement and team development.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've used data-driven decision-making in past roles. Being able to articulate how you've leveraged data to enhance performance will resonate well with IAG Cargo's focus on data-driven operations.
We think you need these skills to ace Head of Warehouse
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warehouse operations, strategic leadership, and change management. Use specific examples that demonstrate your ability to lead transformation and drive innovation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for logistics and your understanding of IAG Cargo's mission. Discuss how your skills align with the role of Head of Warehouse and provide examples of past successes in similar positions.
Highlight Relevant Skills: Emphasise your expertise in Lean Six Sigma, continuous improvement, and data-driven decision-making. Mention any experience you have with warehouse management systems and your ability to manage large teams effectively.
Showcase Leadership Experience: Provide examples of how you've built high-performing teams and led change initiatives in previous roles. Highlight your communication and stakeholder management skills, especially in high-pressure environments.
How to prepare for a job interview at IAG Cargo
✨Showcase Your Strategic Vision
As the Head of Warehouse, it's crucial to demonstrate your ability to develop and execute a long-term vision for warehouse operations. Prepare examples of how you've successfully aligned operational strategies with broader business goals in previous roles.
✨Highlight Your Change Management Experience
This role requires leading transformation initiatives. Be ready to discuss specific instances where you've managed change effectively, ensuring smooth transitions and stakeholder engagement. Use metrics to illustrate the impact of your leadership.
✨Emphasise Data-Driven Decision Making
IAG Cargo values analytical skills. Prepare to discuss how you've utilised data analytics and digital tools to monitor performance and drive decisions in past positions. Bring examples of how data has informed your operational improvements.
✨Demonstrate Customer-Centric Leadership
Exceptional service delivery is key in this role. Share experiences where you've fostered a customer-centric culture within your teams, focusing on rapid service recovery and enhancing customer experience. Highlight any relevant KPIs you've achieved.
