Department Manager

Looking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About The Role

This is a 12 month FTC opportunity. Ownership of specific department within the London Operations team with responsibility for the delivery of the Operations plan and driving overall efficiency through performance management and robust productivity measures. Continuously drive improvement within area, delivering change and modernising working practices.

What You’ll Do

• Accountable for driving efficiency and maintaining a robust and resilient operation within own department, in conjunction with all other operational areas.
• Ensure optimal operational and cost performance within own department, using judgement to adjust priorities as necessary and making sound business decisions, balancing the needs of the customer with business performance.
• Responsible for all areas of people performance including line management development, team engagement, absence management and welfare, training compliance and cultural development.
• Tactically manage department through conducting process reviews and documentation, audit compliance for area and people and maintaining housekeeping and facilities standards.
• Ensure compliance with Health, Safety, Security and Customs regulations within department, especially in accordance with EU, TSA and DfT requirements.
• Strategic planning within department with support from Head of department, including financial planning, and working with Resource Planning to ensure resource capabilities matches planning assumptions.
• Resolve issues within own department with TU representatives and inform/consult/negotiate when appropriate, in a solution orientated manner and to drive business improvement.
• Develop high performing teams through performance management, personal development and coaching, embedding brand values and behaviours at all times.
• Deliver timely service recovery in line with service recovery proposition.
• Rostered Crisis escalation from the SMCO (Senior Manager Cargo Operations) and responsible for the ownership and engagement of appropriate BCPs within department and for the management of these plans in the event of disruption.

It’s All About You

What you’ll bring to IAG Cargo:

• Ability to influence, inspire and motivate at all levels.
• Excellent communication skills (written and verbal).
• Ability to delegate effectively, agree objectives and hold people accountable for delivery.
• Strong interpersonal and team skills, ability to form meaningful relationships with colleagues, customers and suppliers.
• Decision making in a high-pressure environment.
• Excellent tactical thinker.
• Resilient under pressure.
• Able to prioritise effectively and manage multiple and conflicting tasks effectively.
• Capable of making quick and decisive decisions in a pressurised environment.
• Good planning and analytical skills.
• Commercial acumen, link between operations and commercial to deliver the right customer experience.

Skills And Experience

• Degree level qualification or relevant experience.
• Commercial acumen, link between operations and commercial to deliver the right customer experience.
• Management level experience.
• Cargo/ Logistics/ Airline Operations experience.
• Proven track record of management of large industrial workforces.
• Proven experience driving results in an operational environment.
• Continuous Improvement/ Change experience.
• People policy management.

Preferred Experience

• Lean/ six sigma experience.

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference. As well as a competitive salary and bonus, we offer a range of benefits to support our colleagues, which include:

• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
• Flexible bank holiday policy - Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses.
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.