Constant Climate Support Executive UKI

Looking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need. We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

The UK & Ireland commercial team is a compact and dynamic group, responsible for two home markets within its geographical scope. With a high level of customer contact, the team operates in a fast-paced commercial environment. This context is reflected in three key ways:

• Role Flexibility: While key accountabilities are role-focused, the role also includes support tasks to ensure continuous customer coverage.
• Adaptability: Accountabilities will adjust to changes in the commercial environment.
• Presence: Team members are expected to be in the office or with customers during normal working hours, with occasional activities outside these hours.

The Constant Climate Executive plays a crucial role in providing product expertise and support to Freight Forwarders and Pharmaceutical shippers. This role ensures the successful planning and execution of high-value cold chain precision time and temperature shipments across the IAG Constant Climate network. Internally, the role involves:

• Supporting Regional Sales: Delivering robust and improving contributions from a portfolio of key regional accounts.
• Synergy Development: Collaborating closely with the Constant Climate Specialist Sales Manager and the regional sales force team to develop synergy opportunities.
• Coordination: Acting as a coordination point between customers and IAG operations for key shipments and projects.

What you’ll do

• Achieve Constant Climate Sales Tonnage, QNNR, and Yield Targets in line with the approved budget plan.
• Provide excellent customer service.
• Communicate regularly with stakeholders about expected Climate shipments.
• Monitor key flows and shipments.
• Liaise with the Climate Reservation Team to ensure bookings meet compliance standards.
• Coordinate with Revenue Management to protect space for upcoming ad hoc bookings.
• Complete weekly reporting on key performance metrics.
• Pursue business development opportunities and engage with specified customers to grow Climate contribution.
• Support the implementation of individual customer regional commercial strategies to achieve revenue and yield goals at minimum cost.
• Participate in Regional Constant Climate Business Forums & Seminars.
• Coordinate the production of CAPAs for UKI originating shipments.
• Create and update tariffs and preferential prices using COPS, and communicate with customers.
• Manage the Climate customer database.
• Produce regular marketing communications to UKI customers, including new routes and services.
• Host tours of LHR and DUB Climate facilities, including New Premia.
• Provide support for other team tasks during periods of absence or leave to ensure continuous customer coverage.

It’s all about you

• Thorough understanding of cargo business with knowledge of airline and cargo operating procedures.
• Experience in delivering good customer service in a complex environment, covering a wide range of customers and regions.
• Experience of using systems and data in a fast moving commercial and operational context.
• Existing relationships with Freight Forwarders Pharma Verticals and Pharmaceutical shippers a distinct advantage.

Skills and Experience:

• Excellent interpersonal, communication, influencing and negotiations skills.
• Microsoft Office packages.
• Strong planning, organizational and time management skills.
• Entrepreneurial, energetic with a proactive attitude.
• Ability to operate effectively in a diverse multicultural environment.
• Able to manage cross functional relationships with stakeholders.
• Well organised logical thinker who can manage multiple tasks.
• Disciplined time management and ability to work under pressure.
• Ability to follow and ensure compliance with operational processes.
• Excellent team working ability.

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference. As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.
• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines.
• You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses.
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.