Cloud and Infrastructure Manager

Looking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need. We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About The Role

Reporting directly to the Head of Service Operations and Infrastructure, the Cloud and Infrastructure Manager will lead the strategy, delivery and continuous improvement of IAG Cargo’s Infrastructure services in support of the strategic and operational business requirements of the organisation and its customers. This is a critical, senior and visible role taking accountability for a series of complex services and programmes of work delivered within Cargo IT and in a diverse supplier ecosystem.

People/Relationship

• Build, develop and maintain sustainable and respectful stakeholder relationships.
• Inspire outcome-based decision making.
• Lead performance reviews with key stakeholder groups.

Governance

• Member/Invitee of the following boards/meetings: Service Operations and Infrastructure leadership team, Cargo IT Run Board, Cargo IT Board.
• Ensure full adherence to all governance, standards, and processes across the IAG Cargo organisation.
• Conduct internal functional technology satisfaction surveys and drive continual improvement across the team.
• Proactively contribute to continual improvement across IAG Cargo, specifically in relation to the Operating Model and ways of working.

What You’ll Do

• Strategic Management: Define and implement infrastructure and cloud strategies to support business growth, transformation, and operational resilience.
• Hybrid Platform Oversight: Lead the management of a hybrid environment, including AWS services (EC2, VPC, S3, RDS, etc.) and on-premises infrastructure (servers, storage, networks).
• Lead a team across Cargo IT and multiple suppliers to deliver resilient, robust services leveraging our infrastructure and network, while driving a culture of service excellence and continual improvement.
• Operations & Reliability: Ensure systems are available, scalable, and performant through proactive monitoring, maintenance, and incident response.
• Security & Compliance: Enforce security policies and regulatory compliance across both cloud and on-prem environments; ensure proper identity and access management.
• Team Leadership: Manage a cross-functional team of engineers and administrators; support career development and foster a culture of excellence and accountability.
• Vendor & Stakeholder Engagement: Work closely with cloud providers, hardware vendors, and internal stakeholders to ensure service alignment and delivery.
• Cost & Resource Optimization: Monitor and optimize infrastructure usage and cloud spend, ensuring efficient allocation of resources and adherence to budget. Foster FinOps adoption across the business.
• Disaster Recovery & Continuity: Support Cyber Security in efforts to maintain and test robust disaster recovery and business continuity plans for all critical systems.
• Act as the principal decision maker around network & infrastructure upgrades, capability enhancements, supplier selection and incident resolution.
• Lead the provision of infrastructure services to the IAG Cargo business, including availability & capacity planning alongside facilities and networks operations.
• Lead the successful delivery of network & infrastructure projects for Cargo, across its main hub locations.
• Ensure that IAG Cargo’s IT facilities, including computer rooms, data rooms and comms rooms, are of the required standard to support the IT estate and meet both current and future requirements.
• Management of 3rd parties engaged in the delivery of infrastructure services and projects.
• Supplier engagement to ensure best performance at best value for our network and infrastructure services, ensuring all contractual obligations are delivered.
• Accountability for ensuring tooling is in place to provide real time observability across the infrastructure and network estate enabling accurate health assessment and early detection and resolution of issues.
• Accountable for the safe, secure, resilient running of the infrastructure and networks service, ensuring that all established protocols are adhered to.
• Provide leadership and guidance in support of the delivery of a number of broad and complex projects.
• Build a strong relationship with the cyber security team to ensure smooth infrastructure service operation.
• Accountable for the IAG Cargo IT infrastructure, comprising of both on-premise and Cloud (AWS), including availability and capacity planning, and infrastructure-led projects and initiatives.
• Primary point of contact for audit and accountable for networks and infrastructure-based audit remediation activity in relation to Cargo IT.

It’s All About You

What you’ll bring to IAG Cargo:

• Strong leadership with a proven ability of influencing and persuading internally and externally.
• Leadership and motivation of virtual teams across different locations and cultures.
• Effective stakeholder management, balancing and finding compromises between opposing views and opinions.
• Systematic and rigorous planning of work and priorities.
• Flexibility in a rapidly changing and developing environment, with the ability to work under pressure.
• Innovation - transforming industry trends into practical, cost effective, secure, scalable and supportable solutions.
• Fluent English.

Skills And Experience

• Educated to degree level, or equivalent qualification.
• ITIL or similar qualification in Service Management.

Essential Experience

• Senior level IT leadership, gained in a complex global organisation.
• Proven experience managing hybrid cloud environments (AWS + on-prem).
• Strong technical expertise in AWS services and cloud-native architectures.
• In-depth knowledge of data center operations, virtualization, networking, and storage.
• Experience with infrastructure-as-code (Terraform, CloudFormation) and automation tools (Ansible, CI/CD pipelines).
• Solid understanding of ITIL practices, especially around availability, capacity, and incident management.
• Demonstrated ability to lead and motivate technical teams in fast-paced environments.
• Proven and demonstrable track record of successfully managing and leading an IT Infrastructure function within a multinational environment.
• Proven track record of working in a multi-vendor environment across regions.
• Proven ability to lead and motivate teams, improving quality and efficiency in a collaborative environment, with experience of building and managing operational and infrastructure teams.
• Demonstrable service management experience and delivery of results in an operational or service delivery role.
• Experience working within a hybrid IT environment consisting of on-premise, Amazon Web Services (AWS) and 3rd party SaaS / PaaS solutions.
• Extensive Operational management experience of a shared services operating model.

Desirable Experience

• Experience working in the Logistics, Freight, Courier industry.
• Experience of major technology and business change programs.
• Experience of operating across multiple countries and cultures is desirable.

All candidates will be considered in relation to the criteria for the role.

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference. As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.
• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines.
• You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses.
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.