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- Tasks: Support new estate agents through onboarding and ensure compliance with industry regulations.
- Company: Join iad UK, a supportive and innovative home for self-employed estate agents.
- Benefits: Full-time role with career progression, professional development, and a collaborative culture.
- Other info: Dynamic environment with opportunities for innovation and teamwork.
- Why this job: Make a real impact by helping new agents succeed in their self-employed journey.
- Qualifications: Strong organisational skills, attention to detail, and experience in administration or customer support.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About iad UK
iad UK is the home for self‑employed estate agents, offering them the autonomy, flexibility, and earning potential they need to thrive in today's dynamic market. With a customer‑first approach, we aim to provide our agents with the best possible platform to deliver high‑quality service to their clients. Our culture is supportive, innovative, and centred on growth and excellence.
Role Overview
We are seeking an organised and detail‑oriented Agent Support Assistant to join our team. This key role will support the onboarding process of new self‑employed estate agents, ensuring compliance and assisting them as they embark on their journey with iad UK. Working closely within the established Agent Support department, you’ll be at the heart of helping new agents feel prepared and equipped for success.
Key Responsibilities
- Onboarding New Agents: Guide new agents through the onboarding process, ensuring all necessary compliance checks are completed and documentation is in place. This includes coordinating with various teams to ensure new agents have the required contracts, access to training, and are introduced to essential resources.
- Administrative Support: Handle various administrative tasks, including documentation processing, scheduling of various tasks/activities, and ensuring agents are fully set up with access to required tools and resources such as CRM systems, marketing materials, and company platforms.
- Onboarding Compliance: Ensure agents are compliant with industry regulations before launching.
- Team Collaboration: Work alongside the Agent Support Team and the wider department to ensure a smooth and efficient onboarding experience. Participate in regular team meetings to discuss onboarding strategies, agent feedback, and process improvements.
- Agent Support: Provide ongoing administrative support to agents as they settle into the business. This includes responding to inquiries, processing leads through the CRM, and troubleshooting issues with systems or processes.
Qualifications Skills & Qualifications
- Strong organisational skills with a high level of attention to detail, able to manage a variety of tasks under tight deadlines.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM systems; experience with project management tools or onboarding platforms is advantageous.
- Proven experience in administration, preferably within an estate agency or customer support environment.
- Excellent communication skills, both written and verbal, with a customer‑first attitude.
- Comfortable interacting with different stakeholders, from new agents to senior management.
- Familiarity with estate agency legislation and compliance is a plus.
- Diligent, proactive, and able to manage multiple tasks efficiently with minimal supervision.
- A problem‑solver with a positive attitude.
Additional Information
Work Environment: This is a full‑time role based in our headquarters in Little Hadham. The position follows a 9am to 5pm schedule, Monday to Friday, with occasional flexibility required to accommodate new agent schedules or training sessions.
Career Progression: As the business grows, there is potential for career advancement within the company. The role offers a pathway for taking on more responsibility in various areas. Opportunities for professional development and internal training are available.
Our Culture: At iad UK, we believe in empowering our people. Whether it's our agents or our internal team, we promote a culture of support, autonomy, and collaboration. As an Agent Support Assistant, you’ll play a critical role in ensuring new agents feel welcomed and confident in starting their self‑employed journey. Your diligence and attention to detail will help maintain the high standards of service that iad UK is known for. We encourage innovation and teamwork, offering a dynamic environment where your ideas and contributions will be valued.
iad is an equal opportunity employer. We are committed to providing a fair opportunity to all qualified applicants, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.
Agent Support Assistant employer: iad Group
Contact Detail:
iad Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agent Support Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out iad UK's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their supportive environment.
✨Tip Number 2
Practice your communication skills! Since the role involves interacting with new agents and various stakeholders, being clear and confident in your communication is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the administrative support needed for onboarding new agents.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Agent Support Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Agent Support Assistant role. Highlight your organisational skills and attention to detail, as these are key for the position. We want to see how your experience aligns with our customer-first approach!
Show Off Your Communication Skills: Since you'll be interacting with new agents and various stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this. Remember, we value a customer-first attitude!
Highlight Relevant Experience: If you've got experience in administration or customer support, make sure to showcase it! Mention any familiarity with CRM systems or compliance processes, as these will give you an edge. We love seeing how your background can contribute to our supportive culture.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team at iad UK!
How to prepare for a job interview at iad Group
✨Know the Company Inside Out
Before your interview, take some time to research iad UK. Understand their mission, values, and the services they offer to self-employed estate agents. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Agent Support Assistant, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how your attention to detail has positively impacted your previous roles.
✨Prepare for Compliance Questions
Since compliance is a big part of the onboarding process, brush up on relevant industry regulations and legislation. Be ready to discuss how you would ensure new agents meet these requirements and how you’ve handled compliance in past roles.
✨Demonstrate Your Customer-First Attitude
During the interview, emphasise your commitment to providing excellent support to agents. Share specific instances where you've gone above and beyond to assist clients or colleagues, showcasing your proactive problem-solving skills and positive attitude.