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For Companies At a Glance
- Tasks: Help customers succeed with our software and build strong relationships.
- Company: Join i6 Group, a leader in aviation fuel management technology.
- Benefits: Enjoy remote work, competitive salary, and great healthcare coverage.
- Why this job: Make a real impact by transforming aviation fuel management for our clients.
- Qualifications: Experience in customer success and strong interpersonal skills required.
- Other info: Be part of a dynamic team with opportunities for growth and innovation.
The predicted salary is between 30000 - 42000 ÂŁ per year.
i6 Group is a market leader in aviation fuel management technology, providing digital solutions that optimise fuel operations for airlines, fuel service providers, and fuel suppliers. Our mission is to transform aviation fuel management, making operations smarter, greener, and more efficient.
Role Overview
Your primary focus is to ensure that i6 customers achieve their desired outcomes using the SaaS products that they have committed to. You will play a pivotal role in helping customers maximise the value they get from the i6 software, as well as identifying opportunities to further align additional i6 products to their business needs. Key to this is building strong relationships with customers, understanding their needs, and helping them maximise the value they derive from our products and services. You will serve as the primary point of contact for certain groups of customers, advocating on their behalf within the company and facilitating communication to ensure their needs are met.
Responsibilities
- Relationship Building: Serve as the i6 “go to person” from contract sign to “go live”, ensuring all commitments are delivered efficiently and communicating with customers and internal stakeholders.
- Client Onboarding: Lead the onboarding process for new clients, develop clear onboarding plans, liaise with deployment and training teams, and communicate timelines.
- Product Education: Conduct product training sessions tailored to customer needs and gather formal feedback for continuous improvement.
- Product Adoption: Drive successful adoption, provide guidance, train on new features, and analyse customer success metrics to identify improvement opportunities.
- Account Management: Ensure overall health and satisfaction of assigned accounts, carry out quarterly reviews, proactively identify upselling and expansion opportunities, liaise with sales, support key account managers, and travel as needed.
Essential Skills
- Experience in a customer success or similar role.
- Strong interpersonal and customer relationship skills.
- A fast learner who uses initiative.
- Proactive and reactive mindset.
- Process and detail oriented.
- Energetic and positive.
- Patient and curious.
- Team player.
- Tech savvy.
Benefits & Perks
- Remote working
- Competitive salary
- Apple MacBook setup
- Great healthcare coverage
- Retirement 5% salary match
- i6 Group company days
- Carbon footprint offset
- Trusted to do your best work
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Software Development
Customer Success Manager in England employer: i6 Group
Contact Detail:
i6 Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at i6 Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that make all the difference.
✨Tip Number 2
Prepare for the interview by understanding i6's products inside out. Dive into their website, explore their solutions, and think about how you can help customers maximise their value. Show them you’re not just another candidate; you’re someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your relationship-building skills! Role-play common customer scenarios with a friend or mentor. This will help you articulate how you’d handle various situations and demonstrate your interpersonal skills during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Customer Success Manager position.
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share examples of how you've built strong relationships in the past and how you’ve gone the extra mile to ensure clients are happy.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer success or similar roles. We want to see how your skills align with our mission to transform aviation fuel management.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at i6 Group
✨Know the Company Inside Out
Before your interview, make sure you research i6 Group thoroughly. Understand their products, mission, and the aviation fuel management industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. This will demonstrate your interpersonal skills and ability to advocate for customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like onboarding a new client or addressing a customer's concerns. Think of relevant scenarios from your experience and be ready to discuss how you approached them and what the outcomes were.
✨Highlight Your Tech Savviness
Since the role involves using SaaS products, be prepared to discuss your comfort level with technology. Share any relevant tools or software you've used in previous roles, and express your enthusiasm for learning new technologies that can enhance customer success.
