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- Tasks: Provide personalised financial support to individuals facing financial difficulties.
- Company: Join a Norwich-based charity dedicated to transforming lives through community services.
- Benefits: Enjoy a competitive salary, 23 days leave, and the option for a four-day work week.
- Why this job: Make a real difference in people's lives while developing your skills in financial guidance.
- Qualifications: Experience in financial support and strong communication skills are essential.
- Other info: Dynamic role with opportunities for professional growth and community engagement.
The predicted salary is between 20800 - 31200 £ per year.
Location: Norwich
Hours: 20 per week (subject to Four Day Week scheme after probation)
Contract: Fixed Term until 30th September 2027 (subject to funding)
Salary: £14,054 (FTE £26,000)
Leave: 23 days p.a. (pro rata) + bank holidays
Application Deadline: Tuesday 24th February 2026
Interview Date: Tuesday 3rd March 2026
Reports to: Money Matters Coordinator
About the Role
As a Money Matters Support Worker within the Future Support service, you will provide personalised financial support to individuals facing financial difficulties in Norwich. You will manage a full caseload, conduct financial assessments, develop tailored action plans, and deliver compassionate, outcome-focused guidance on budgeting, debt management, and accessing welfare benefits. This role is part of the Money Matters: Future Resilience project, which combines early intervention support with incentivised debt reduction strategies to build long-term financial resilience.
Key Responsibilities
- Provide one-to-one financial support and guidance to clients at risk of financial crisis
- Manage a full caseload, conducting thorough financial assessments and developing tailored action plans
- Support clients with budgeting, debt reduction strategies, and accessing welfare benefits and services
- Monitor and review client progress, adjusting plans as needed to reflect changing circumstances
- Support the match-funding programme, helping clients reach debt reduction milestones
- Engage with the community through outreach activities and contribute to radio shows and podcasts
- Maintain accurate case notes, financial records, and reporting for compliance and evaluation
- Ensure safeguarding, data protection, and health & safety compliance
About You
You have substantial experience providing personalised financial support and guidance to individuals facing financial difficulties. You understand financial management, budgeting, debt reduction strategies, and the barriers disadvantaged individuals face. You are skilled at managing a diverse caseload, conducting one-on-one sessions, and developing tailored financial action plans. You can navigate complex financial situations with empathy and clarity, building strong, trusting relationships that empower clients to take control of their financial futures. You are proactive, resourceful, resilient, and a strong advocate for those you support.
About Future Projects
We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services. We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.
Additional Information
- No line management responsibilities
- DBS check and right to work in the UK required
- Evening/weekend work may be required occasionally
- Induction and safeguarding training provided
- We are a Living Wage, Disability Confident, and Equal Opportunities employer
- Four Day Working Week
Support Worker in Norwich employer: I4
Contact Detail:
I4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to financial support. We recommend role-playing with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping others! During interviews, share personal stories or experiences that highlight your commitment to supporting individuals facing financial difficulties. This will help you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to support the community.
We think you need these skills to ace Support Worker in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in providing financial support. Use examples that show how you've helped individuals facing financial difficulties, as this will resonate with us at StudySmarter.
Showcase Your Skills: We want to see your skills in action! Mention your ability to manage a caseload and conduct thorough assessments. Highlight any specific strategies you've used for budgeting or debt management that could benefit our clients.
Be Personable: As a Support Worker, empathy is key. In your application, let your personality shine through. Share stories that demonstrate your compassionate approach and how you build trusting relationships with clients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at I4
✨Know Your Stuff
Make sure you brush up on financial management, budgeting, and debt reduction strategies. Familiarise yourself with the specific challenges faced by individuals in financial crisis, as this will show your understanding of the role and the people you'll be supporting.
✨Show Your Empathy
During the interview, demonstrate your ability to connect with clients on a personal level. Share examples from your past experiences where you've successfully built trusting relationships and provided compassionate support to those in need.
✨Be Ready to Discuss Your Caseload Management
Prepare to talk about how you manage a diverse caseload effectively. Think of specific instances where you've conducted thorough assessments and developed tailored action plans, and be ready to explain your approach to monitoring client progress.
✨Engage with the Community
Since outreach is part of the role, think about how you can contribute to community engagement. Be prepared to discuss any previous experience you have with outreach activities or how you would approach engaging with the community through initiatives like radio shows or podcasts.
