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For Companies At a Glance
- Tasks: Assist customers, coordinate appointments, and manage inquiries in a friendly environment.
- Company: Join Portico GB Ltd, a leading subcontractor in the new build industry.
- Benefits: Enjoy 29 days holiday, competitive salary, and a supportive team atmosphere.
- Why this job: Make a difference in customer care while developing your skills in a dynamic role.
- Qualifications: Experience in customer care or administration, strong communication, and organisational skills.
- Other info: Opportunity for career growth with training provided.
The predicted salary is between 30000 - 42000 £ per year.
Location: Woolpit, Suffolk
Employment Type: Full-Time, Permanent
Working Hours: 37 Hours a week
Salary: Competitive, depending on experience
About Us
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
The Role
Working in our Customer Care department, this varied role is ideal for a personable and organised individual with previous experience in a customer care role, preferably in the new build sector. Offering an excellent salary based on experience, a friendly working environment with a great team to work with, and a variety of company benefits, we have an exciting opportunity for a Customer Care Administrator to work alongside the Customer Care Supervisor.
Key Responsibilities
- Assisting with booking appointments with customers in occupied properties
- Coordinating with our Service Engineers to attend appointments
- Raising delivery notes and invoices
- Updating information on to our systems for feedback to the principle contractors
- Dealing with incoming calls and email enquiries in a professional and friendly manner
- Taking information from the SAPs system and updating jobs on our and the principal contractors system
- Managing your own workload as well as working with the team to ensure the workload is covered
What we’re looking for
- Previous experience in a customer care or administrative role is desirable
- You must be very organised with good attention to detail
- You will be a personable and adaptable individual
- Strong interpersonal and communication skills via email and telephone
- Able to work well within a team as well as independently
- Good time management
- Excellent computer skills including Excel. Sage experience would be an advantage, however training will be given
What We Offer
- 29 days holiday inclusive of bank holidays, with 1 extra day per year of service up to a maximum of 33 days per annum
- Friendly working environment with a great team
- Company benefits
Customer Care Administrator in Woolpit employer: i4 Recruitment
Contact Detail:
i4 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator in Woolpit
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Portico GB Ltd. A friendly chat can sometimes lead to a referral, which is a great way to get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand what we do and how you can contribute to our customer care team. Tailor your answers to highlight your relevant experience and skills.
✨Tip Number 3
Practice your communication skills! Since this role involves dealing with customers, being able to articulate your thoughts clearly and confidently is key. Consider doing mock interviews with friends or family to polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re genuinely interested in joining our team at Portico GB Ltd.
We think you need these skills to ace Customer Care Administrator in Woolpit
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer care roles, especially in the new build sector, to show us you’re the right fit!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you want to join our team at Portico GB Ltd and how your personality and organisational skills make you a great candidate for the Customer Care Administrator role.
Show Off Your Communication Skills: Since this role involves dealing with customers via phone and email, make sure your written application showcases your strong communication skills. Keep it friendly and professional, just like we do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at i4 Recruitment
✨Know Your Customer Care Basics
Brush up on your customer care principles, especially in the context of the new build sector. Be ready to discuss your previous experiences and how they relate to the role at Portico GB Ltd. This shows you understand the industry and can hit the ground running.
✨Show Off Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples that demonstrate how you've managed workloads or coordinated tasks in the past. Use specific scenarios where your attention to detail made a difference.
✨Practice Your Communication Style
As you'll be dealing with customers and team members, practice clear and friendly communication. Role-play common scenarios you might encounter, like handling an incoming call or responding to an email enquiry, to showcase your interpersonal skills.
✨Familiarise Yourself with Relevant Software
While Sage experience is a bonus, being comfortable with Excel and other administrative tools is crucial. If you have time, explore any relevant software or systems mentioned in the job description to show your proactive approach and willingness to learn.