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- Tasks: Provide practical support to local residents in welfare, housing, health, and wellbeing.
- Company: A Norwich-based charity focused on transforming lives through community services.
- Benefits: Competitive salary, 4-day work week, and comprehensive training.
- Why this job: Make a real difference in your community while enjoying a flexible work-life balance.
- Qualifications: Experience in providing advice and support, especially in welfare rights.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 13988 - 15800 £ per year.
Location: Baseline Centre, Knowland Grove, Norwich, NR5 8YD
Hours: 20 per week (subject to Four Day Week scheme after probation)
Contract: Permanent (subject to funding)
Salary: £13,988 (FTE £25,878)
Leave: 23 days p.a. (pro rata) + bank holidays
Application Deadline: Friday 28th November
Start Date: ASAP
Reports to: Assistant Support Manager
There are two positions available for this role.
About the Role
As a Community Support Advocate within the Future Support service, you’ll provide practical, person-centred support to local residents in Norwich. You’ll assess needs, agree support plans, and deliver compassionate, outcome-focused guidance across welfare, housing, health, employment, finance, and wellbeing. The role is based at the Baseline Centre, with a mix of office, community, and home working.
Key Responsibilities
- Provide advice and support to clients across welfare, housing, health, finance, and wellbeing
- Specialise in welfare rights and benefits advice, including complex cases
- Develop and deliver tailored, outcome-focused support plans promoting independence
- Work closely with colleagues, volunteers, and partner agencies to meet community needs
- Maintain accurate case notes, risk assessments, and client data
- Deliver group sessions, outreach, and home visits where needed
- Ensure safeguarding, data protection, and health & safety compliance
- Support service improvement by identifying client needs and feedback
About You
You’re experienced in providing advice and support, ideally in welfare rights and benefits. You understand the barriers faced by people on low incomes and can help them overcome challenges through effective support planning. You’re empathetic, resilient, and confident applying appropriate challenge when needed. You can build trust quickly, work collaboratively within a team, and independently when required.
About Future Projects
We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services. We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.
Additional Information
- No line management responsibilities
- DBS check and right to work in the UK required
- Evening/weekend work may be required occasionally
- Induction and safeguarding training provided
- We are a Living Wage, Disability Confident, and Equal Opportunities employer
- Four Day Working Week
Community Support Advocate in Norwich employer: i4 Recruitment
Contact Detail:
i4 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support Advocate in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working as Community Support Advocates. They can give you insider tips and might even know about unadvertised positions.
✨Tip Number 2
Prepare for interviews by practising common questions related to welfare rights and benefits. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your empathy and resilience during interviews. Share real-life examples of how you've helped others overcome challenges, as this will resonate with the values of the Future Support service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team at Future Projects.
We think you need these skills to ace Community Support Advocate in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Community Support Advocate. We want to see how you can bring your unique skills to our team, so don’t hold back!
Showcase Your Empathy: In your written application, let us know about your experiences that demonstrate your empathy and understanding of the challenges faced by those on low incomes. We value compassion and resilience, so share your stories!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and motivations for applying. Remember, less is often more!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at i4 Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Community Support Advocate. Familiarise yourself with the key areas like welfare rights, housing, and health support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As this role requires a lot of compassion and understanding, be prepared to share examples from your past experiences where you've successfully supported individuals facing challenges. Highlight your ability to build trust and rapport quickly, as this is crucial for the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of cases you'll handle, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
✨Demonstrate Teamwork Skills
Since the role involves working closely with colleagues and partner agencies, be ready to discuss your experience in collaborative environments. Share specific instances where teamwork led to positive outcomes, showcasing your ability to work both independently and as part of a team.
