At a Glance
- Tasks: Assist customers, coordinate appointments, and manage inquiries in a friendly environment.
- Company: Join Portico GB Ltd, a leading subcontractor in the new build industry.
- Benefits: Enjoy 29 days holiday, competitive salary, and a supportive team atmosphere.
- Other info: Opportunity for career growth with training provided.
- Why this job: Make a difference in customer care while developing your skills in a dynamic role.
- Qualifications: Experience in customer care or administration, strong communication, and organisational skills.
The predicted salary is between 28800 - 43200 £ per year.
Location: Woolpit, Suffolk
Employment Type: Full-Time, Permanent
Working Hours: 37 Hours a week
Salary: Competitive, depending on experience
About Us
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
The Role
Working in our Customer Care department, this varied role is ideal for a personable and organised individual with previous experience in a customer care role, preferably in the new build sector. Offering an excellent salary based on experience, a friendly working environment with a great team to work with, and a variety of company benefits, we have an exciting opportunity for a Customer Care Administrator to work alongside the Customer Care Supervisor.
Key Responsibilities
- Assisting with booking appointments with customers in occupied properties
- Coordinating with our Service Engineers to attend appointments
- Raising delivery notes and invoices
- Updating information on to our systems for feedback to the principle contractors
- Dealing with incoming calls and email enquiries in a professional and friendly manner
- Taking information from the SAPs system and updating jobs on our and the principal contractors system
- Managing your own workload as well as working with the team to ensure the workload is covered
What we’re looking for
- Previous experience in a customer care or administrative role is desirable
- You must be very organised with good attention to detail
- You will be a personable and adaptable individual
- Strong interpersonal and communication skills via email and telephone
- Able to work well within a team as well as independently
- Good time management
- Excellent computer skills including Excel. Sage experience would be an advantage, however training will be given
What We Offer
- 29 days holiday inclusive of bank holidays, with 1 extra day per year of service up to a maximum of 33 days per annum
- Friendly working environment with a great team
- Company benefits
Customer Care Administrator employer: i4 Recruitment
Portico GB Ltd is an exceptional employer located in Woolpit, Suffolk, offering a supportive and friendly work environment for its employees. With competitive salaries, generous holiday allowances that increase with service, and a strong emphasis on teamwork and personal development, we provide our Customer Care Administrators with meaningful opportunities to grow within the new build sector. Join us to be part of a dedicated team that values your contributions and fosters a culture of collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the new build sector. A personal recommendation can really give you an edge when applying for the Customer Care Administrator role.
✨Tip Number 2
Prepare for the interview by researching Portico GB Ltd and understanding their services. Knowing the ins and outs of what they do will help you stand out as a candidate who’s genuinely interested in the company and the role.
✨Tip Number 3
Practice your communication skills! Since this role involves dealing with customers and coordinating with service engineers, being able to articulate your thoughts clearly and professionally is key. Try mock interviews with friends to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing that Customer Care Administrator position.
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer care experience and any relevant administrative roles you've had, especially in the new build sector.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for the Customer Care Administrator role. Mention specific examples of how you've excelled in similar positions.
Be Professional Yet Friendly:When writing your application, keep a professional tone but don’t forget to let your friendly personality shine through. We value strong interpersonal skills, so show us you can communicate effectively and warmly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at i4 Recruitment
✨Know Your Stuff
Before the interview, make sure you understand Portico GB Ltd and what they do. Familiarise yourself with their services in the new build sector, especially around customer care. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Organisational Skills
As a Customer Care Administrator, being organised is key. Prepare examples from your past experience where you successfully managed multiple tasks or coordinated with teams. This will demonstrate your ability to handle the workload effectively.
✨Practice Your Communication
Since strong interpersonal skills are crucial for this role, practice how you communicate. Think about how you would handle common customer queries or complaints. Being able to articulate your thoughts clearly will impress the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company culture. This shows that you’re not just interested in the job, but also in how you can fit into their environment.
