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- Tasks: Support clients with their property awards entries and promote additional products.
- Company: Join International Property Media, a leader in the property industry for over 30 years.
- Benefits: Earn £24,000 - £26,000 plus uncapped commission and enjoy 28 days of annual leave.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: Fluent English speaker with customer service experience; additional languages are a bonus.
- Other info: Flexible hours to connect with clients across different time zones.
The predicted salary is between 24000 - 26000 £ per year.
Location: Chelmsford, Essex.
Job Type: Full Time.
Salary: £24,000 - £26,000/annum + Uncapped Commission.
International Property Media runs the International Property Awards – the world’s largest programme recognising excellence in the property industry. We have been operating for over 30 years from our Chelmsford, Essex offices. Each year we receive thousands of Awards entries from hundreds of countries across the globe.
The Customer Service Advisor role is to build a good rapport with clients who have entered our property awards. The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline. This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.
At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.
Responsibilities & Duties
- Provide guidance and support for clients in compiling and supplying their Awards entries.
- Introduce existing clients to additional products and up-sell where appropriate.
- Chase clients for their entries and payments.
- Support the Customer Services department in general.
- Communicate clearly and confidently in English, primarily via telephone and email.
We welcome candidates with diverse language capabilities.
Requirements
- Fluency in both spoken and written English. Additional language skills are a plus.
- Strong telephone manner.
- Prior experience in customer services and sales.
- Good organisational and planning skills.
- Some flexibility is required with working hours to accommodate different time zones.
- Additional language skills are beneficial but not essential.
The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products. The role is based in our Chelmsford office, with most of the client communication by telephone and email.
Salary and Benefits
- £24,000 - £26,000 per annum
- Uncapped commissions
- Free on-site parking
- 28-day annual leave
- Walking distance to Chelmsford town centre and travel services
- Pension
Customer Service Advisor in Chelmsford employer: i4 Recruitment
Contact Detail:
i4 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Chelmsford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on International Property Media. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of client interaction, make sure you can express yourself clearly and confidently. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your sales skills! Think of examples from your past experiences where you've successfully upsold or retained clients. Be ready to share these stories during your interview to demonstrate your ability to contribute to the company's goals.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor in Chelmsford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight your relevant experience and skills that align with our job description. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively – we’re all about clarity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at i4 Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research International Property Media. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you successfully resolved a client issue or went above and beyond to ensure customer satisfaction. This is crucial for a Customer Service Advisor role.
✨Practice Your Communication Style
Since the role involves a lot of communication via phone and email, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and responding to potential questions.
✨Be Ready to Discuss Sales Strategies
As the position involves upselling and introducing clients to additional products, be prepared to discuss your approach to soft sales. Think of strategies you've used in the past and how you can apply them to this role. Showing that you can drive engagement will set you apart.
