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- Tasks: Provide telephony support and manage incoming calls for insurance claims.
- Company: Join a people-centric company with over 45 years of experience in loss adjusting.
- Benefits: Enjoy competitive salary, pension, life assurance, and 25 days holiday.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Experience in insurance or loss adjusting and excellent communication skills.
- Other info: Flexible hybrid working with opportunities for personal development.
The predicted salary is between 30000 - 42000 £ per year.
Job Type: Full Time, Permanent
Location: Manchester / Hybrid
Working Hours: The role can be hybrid with 3 days in the office and 2 from home
Salary: Competitive
Benefits:
- A company people centric culture
- Competitive base salary dependent on level of experience & qualifications
- Company Contributory Pension
- Life assurance benefit – x4 annual basic salary
- 25 days holiday, plus bank holidays and our purchase / buy back scheme
- Various discounts on lifestyle and entertainment via our ‘Perks at Work’ membership
- Exam study and support
Woodgate & Clark is a dynamic, highly responsive commercial loss adjusting business with over 45 years’ experience. We’re a trusted and secure provider of commercial loss adjusting services to major commercial insurers and our clients represent a major segment of the UK commercial insurance market. Our core focus is delivering professional standards of technical excellence and superior levels of customer care. We have a passion for service delivery which sets us apart in our field.
The Role – Switch Board Operator / Telephonist (Hybrid)
We are looking for an experienced Switch Board Operator / Telephonist from a Loss Adjusting background to provide telephony support to our Loss Adjusters in the handling of a mixed portfolio of domestic and commercial property insurance claims. You will form part of the loss adjusting support team based in central Manchester. Remote / hybrid working can be considered. You will be conscious of the company ethos and provide at all times a high level of customer service. An excellent telephone manner and good communication skills are a must. As a telephonist, you will be responsible for taking and transferring incoming calls to the business together with answering basic queries from the claims file. A sound background in an insurance environment would be advantageous.
Responsibilities – Switch Board Operator / Telephonist (Hybrid)
- Answering a high volume of telephone calls and transferring to the relevant department / person
- Where possible, dealing with and resolving basic queries to promote claim proactivity
- Recording detailed notes pertaining to the call
- Taking detailed messages and emailing these to the relevant person
- Ensuring any issues are raised with the case handler or their claim technician
- Assist other areas of the business with tasks as required by your Team Leader
Person Specification – Switch Board Operator / Telephonist (Hybrid)
If you are from an Insurance or Loss Adjusting background and have proven experience in handling or supporting claims, we would love to hear from you. We are looking for a committed candidate that always strives for an excellent level of customer care, who understands the claims process, regulations and policy coverage knowledge and excellent time management skills.
Are We for you?
If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply!
Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership. Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and basic DBS check.
Switch Board Operator / Telephonist (Hybrid) employer: i4 Jobs
Contact Detail:
i4 Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switch Board Operator / Telephonist (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and loss adjusting sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for telephonist roles and practice your responses. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you’ve handled calls or resolved issues in the past. It’s all about demonstrating that excellent telephone manner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Switch Board Operator / Telephonist (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Switch Board Operator / Telephonist role. Highlight your experience in handling calls and any background in insurance or loss adjusting. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your previous roles have prepared you for this position. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure to showcase your excellent communication skills in your application. Whether it's through your writing style or examples from past experiences, let us know you can handle those calls with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at i4 Jobs
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance and loss adjusting industry. Familiarise yourself with common terms and processes, as well as the specific services offered by the company. This will show that you're genuinely interested and prepared.
✨Practice Your Phone Skills
Since the role involves a lot of telephony work, practice your telephone manner before the interview. You could even do mock calls with a friend to get comfortable with answering queries and transferring calls. This will help you convey confidence during the actual interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or resolved queries effectively. This will demonstrate your commitment to high standards of customer care, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.