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For Companies At a Glance
- Tasks: Manage property claims and resolve issues with a calm, tactful approach.
- Company: Crawford, a global leader in claims management with a diverse workforce.
- Benefits: Flexible remote work, competitive salary, 25 days holiday, and career progression support.
- Why this job: Make a real difference by helping clients through challenging situations.
- Qualifications: Experience in loss adjusting or high-value claims handling is essential.
- Other info: Join a dynamic team with excellent training and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Crawford is the largest publicly listed independent provider of claims management and outsourcing solutions globally with nearly 9,000 employees in over 70 countries around the world. Providing industry-leading services spanning across loss adjusting, surveying, subsidence, environmental, cyber risk, legal and more.
The Opportunity:
Our General Property team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.
What You Will Be Doing – Commercial & Domestic Loss Adjuster:
- You will be managing a mixed case load of property claims, up to the value of £100k. These can vary in complexity so it’s essential to put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution.
- Client relationships will be key, through management and delivery of SLA’s and KPI’s, in addition to proactive Client and Broker interaction. You’ll need to get to the root cause of any issues, take responsibility to resolve problems and collate all necessary details to ensure swift settlement whenever possible.
- Liaising with different business areas, such as Casualty, Major & Complex Loss, Contractor Connections and Legal, you will ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required.
About You:
- Previous Loss Adjusting or complex high value Claims Handling experience is essential for this role.
- ACII or CILA qualified, however candidates who are qualified by experience are just as welcome to apply, however we do seek candidates aiming to achieve their personal qualifications.
- Extensive knowledge and understanding of FSA procedures and TCF initiatives.
- Extensive knowledge of the insurance market.
- Extensive technical knowledge within the adjusting arena.
- Full driving licence.
- Flexibility in travelling.
- Understanding of Client SLA compliance/productivity/quality requirements.
- Working knowledge of scoping software and hand held device use.
- Good negotiation skills – for arranging appointments, alternative accommodation and explaining information when there is pushback on settlement.
- Good IT skills, with a keen eye for detail.
Benefits:
- Flexible work from home working.
- Competitive salary.
- 25 days holiday.
- Additional day off for your Birthday.
- Company car/car allowance.
- Comprehensive system training.
- Company pension.
- Private Healthcare.
- Dental plan.
- Exam support and career progression.
- Employee assistance programme plus other excellent benefits you’d expect from a leading global organisation.
Due to the nature of our work, this role is subject to a satisfactory basic DBS check. Crawford & Company actively supports Equal Opportunities and embraces Diversity and Inclusion. So what are you waiting for? Apply today, we’re looking forward to your application.
Commercial & Domestic Loss Adjuster in Inverness employer: i4 Jobs
Contact Detail:
i4 Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial & Domestic Loss Adjuster in Inverness
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions and practising your responses. Tailor your answers to highlight your experience in loss adjusting and how you handle complex claims.
✨Tip Number 3
Showcase your negotiation skills during interviews. Be ready to discuss how you've successfully resolved disputes or managed client expectations in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Commercial & Domestic Loss Adjuster in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Commercial & Domestic Loss Adjuster. Highlight your relevant experience in loss adjusting or claims handling, and don’t forget to mention any qualifications like ACII or CILA that you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed complex claims and built client relationships in the past.
Showcase Your Skills: We want to see your negotiation skills and attention to detail! Mention any relevant software you’ve used and how you’ve successfully navigated challenging situations in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at i4 Jobs
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of property claims and the specific types of cases you might handle. Be ready to discuss your previous experiences with loss adjusting and how you've managed complex claims. This will show that you understand the role and can hit the ground running.
✨Demonstrate Your Client Relationship Skills
Since client relationships are key in this role, prepare examples of how you've successfully managed client interactions in the past. Think about times when you resolved issues or improved client satisfaction. This will highlight your ability to build rapport and maintain strong professional relationships.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your critical thinking skills and your ability to resolve problems effectively.
✨Familiarise Yourself with Industry Standards
Make sure you're up to date with FSA procedures and TCF initiatives, as well as any relevant insurance market trends. Being knowledgeable about these topics will not only impress your interviewers but also show that you're committed to staying informed in your field.
